Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,107

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Ron Emerson-Khai

Easy to file/Long wait

Filing the claim was easy. I had requested the medical records and bills from the veterinarian so I was able to upload them at the same time as I filed the claim. However, it still took 34 days for them to process the claim which was a basic wellness visit. I would understand a delay if the insurance carrier had to get the bills and records and have to wait to receive them. However, it appears they had everything to process the claim on day 1. So unsure of why it took so long, but anything beyond 2 weeks doesn’t appear reasonable if there wasn’t a coverage concern or an issue with having the required paperwork.
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5

out of 5

POSTED: | BY: Casey

Love this insurance

love this insurance! easy and affordable and excellent customer service. thank you for allowing me to take such good care of my puppy!
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3

out of 5

POSTED: | BY: Sara Barrett

Increase in monthly payments

This will be my third year with Pets Best, I believe. My dog is a diabetic and has IVDD. Sometimes the claims can take longer than usual to be processed, I haven’t really had a complaint until now. I did not get the plan that includes therapy or wellness. And while yes I use the insurance, because thats why I got it, I didn’t expect the cost to increased from $26.62 to $34.63 after the first year and now it’s increasing again to $49.57 a month. My human heath insurance doesn’t even cost that much a month! Honestly, I’m having to weigh to cost vs benefits at this point. So frustrating.
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5

out of 5

POSTED: | BY: rhonda hanaway

Great service!

They take the time and consider each claim and process it in a timely manner. Very happy.
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5

out of 5

POSTED: | BY: Wendy Jones

Reliability and genuine

Very efficient and caring company that explains well no hidden agenda or surprises all in a timely manor thank you
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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