Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,107

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Smart Boy

Takes forever to pay claim

Takes forever to pay claim. My claim for a small amount was submitted on 7/13. I had heard bad feedback on PetsBest being delinquent on paying claims. That is so true. My deductible is $250. Claim was for $400. I was not going to file for the claim initially but decided to test their service by filing a claim. Sure enough more than 30 days and still claim status shows as processing. PetsBest should be ashamed of themselves. They deduct premium without fail. If this is their service for a smaller $ amount claim, can you imagine how much delay they will cause if god forbid I had high $ amount claim? Please stay away from PetsBest
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5

out of 5

POSTED: | BY: Dr. Adrienne C. Morton

Excellent customer service

Excellent customer service. Illness/accident claims have easy turnaround. PetsBest keeps you informed during the entire process.
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5

out of 5

POSTED: | BY: Sinkler and Sharon Boone

They responded and recouped some of my…

They responded and recouped some of my claim quickly ND efficiently
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5

out of 5

POSTED: | BY: Leigh Garlington

Highly Recommend

My Alli girl had back surgery in 2021. Best Pet paid my claim within 10 days with no questions asked, and it was thousands of dollars! I hear horror stories about other companies delaying reimbursement! Do yourself a favor if you aren't using Best Pet, switch TODAY!
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3

out of 5

POSTED: | BY: London

I was a little disappointed that they…

I was a little disappointed that they did not cover most costs when I had to take my dog to the vet. I was told they weren't covered under the policy....I have read the policy and it was made to appear that these costs should have been covered. I will keep the coverage for now, but if and when I need to use it again and I go through the same issue before, I will drop this company.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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