Pets Best | Pet Insurance Review

The whole purpose for insurance is that you won't be put into a financial bind when tragedy strikes. We had to front $5,000 for a surgery. We are now three weeks post-op and our claim has yet to be processed. I called them two weeks post-op and all they did was apologize for the delay. Apologies do not pay the bills.

I've had insurance for my dog through Pets Best for about 4 years now, and I have only good things to say. About 1.5 years after taking out a policy on my dog, she started developing mast cell tumors. She had to have two tumors surgically removed and an additional invasive stomach surgery to check on a severe digestive issue, all within about 5 months of each other. The vet bills were hefty, but Pets Best covered their share of 90% of the bills with no fuss. My dog continues to receive quarterly check-ins with a vet oncologist, and Pets Best rightly counts those expenses towards my deductible, also with no fuss. Gives me peace of mind. Unless something dramatic changes, I'll be keeping Pets Best insurance for my dog, and using them for future pet insurance policies.

For the second time is 10 months, my little dog is ‘down’ with IVDD. Pet’s Best was there for us with his previous neuro surgery and here with us again. I’m so thankful I selected Pet’s Best to insure my boy……they are a Godsend!

This company here called Petsbest is a SCAM. They will take your money, and when you submit a claim they WILL NOT even think about covering a single cent of it. Nothing. They then will give you a bologna excuse as to why they covered nothing and it won’t even match what their own policy says. Do not buy their products!!! They are a Scam; instead run for the hills!

Very first claim, was sent an email after an extended period of time, stating that my veterinarian had not provided the past one years worth of records. Before I could respond, within two or three days, I received an email with a denial on my claim Tried contacting customer service, and actually speaking with a human. Was then told that I needed to go secure all of my prior records for my pet from other veterinarians and scan and/or email to PetsBest. Seems like all the work is on the customer, the insurance company, simply taking your premiums and making random denials. I’ll jump through hoops this time, but if I get denial on something clearly covered. I’ll drop this insurance company like a bad habit. .