Pets Best | Pet Insurance Review

I wished I had done more research before I decided to go with this company. It seems that they are The Best at denying claims. God forbid that your dog as diarrhea at any point in their life. As Medication, Nerves, Surgeries, Bad Food can cause it. To them its a pre-existing condition. My poor baby had a Foreign body surgery and went in for her first follow up. And hunched posture was mentioned in that visit. Well having your stomach cut open isn't very comfortable to say the least. On down the road a bit, my baby had an FCE which is the acute death of part of the spinal cord, caused by an embolus of fibrocartilaginous material. So pretty much a stroke. Pest Best denied the claim because of the Hunched Posture noted at her follow up visit from her Foreign Body Surgery!! So they basically said that her stroke was pre-existing. Hunched posture is a pre existing condition to a stroke?! I shouldn't have had to appeal that claim, as hunched posture has nothing to do with a Neurological issue. SO to save you time and the headache, Stay Away don't think twice. I've already done the home work for you, the hard way! You're Welcome!

I have had multiple claims to submit recently and the process has been so simple! My emergency care visits were reimbursed very quickly which has eased a lot of burden. I’m so thankful for the prompt processing and great customer service. The app is great!

The time that it takes to be reimbursed is unacceptable and inappropriate. It has been 30 days and I still have not received the payments I am owed. When you look online for status it only says "processing." After 2 weeks you receive an email apologizing for the delay but with no mention of when you will get paid. It does not seem right that they are unable to process basic claims in a reasonable amount of time. Very disappointing.

If I could leave a 0 star I would. I was a customer for 2+ years. I got the insurance as soon as I got my dog and had no issues for 2 years. They then canceled his policy without notice and my dog was hit by a car and all they could say to me was “sorry nothing we do can change this” they offered me no options to resolve the previous issues on the policy and now his rates have doubled due to his age. This company does not care about their customers or making sure they’re taken care of.

I wouldn’t recommend PetsBest. I changed my name and submitted the required documentation to update my name on my account buy it took six months for them to take care of it. A couple of months later my puppy got sick and I submitted a claim which PetsBest took 28 days to process and I’m still waiting for payment. I should have gone with the pet insurance company my friend recommended, Healthy Paws, instead of PetsBest. My friend’s claims get processed within a week along with payment.