Pets Best | Pet Insurance Review

Pets Best Insurance has literally saved my dogs life! Without insurance, we would not have been able to afford all of the medical bills she has accumulated. She is in the middle of chemotherapy for T-Cell Lymphoma and there is no way we would have been able to give her these treatments if we didn’t have insurance. Thank you Pets Best for allowing us to have more time with our loved one!

I need to look for new pet insurance. Submitted a $500 bill and was paid $15.00. This twice now I’ve received little to nothing back in a claim.

I am very happy with the coverage and ease of filing a claim. However, my premiums have now increased 45% on a 2 year old insurance policy for a dog that is less than 3. That’s pretty steep and a poor business practice, in my opinion. People will either cancel the policy or make more trips to the vet to justify the cost of coverage. The claim reimbursement is also now taking considerably longer than when I first took out the policy. Pretty typical, more money for less service. Not sure how much longer I’ll keep the policy. At a certain point you might as well just put what you’d pay in premiums, into a savings account to cover expenses and have your own insurance policy. At least that way if you don’t need treatment for your pet, you’re not throwing your money away. I understand it’s a business that needs to make a profit, but a 45% increase in just 2 years is a bit absurd. If the upward trend in premium costs continue at this rate, I’ll most likely cancel the policy. If not, at this rate of increase, I could end up spending over $30K in premiums (not factoring in a $250 deductible and the co-pay) on a dog with a life expectancy of around 13 years. Quite the gamble.

Pets Best made the claim process very easy. The company paid the claim just as the coverage allowed. My only complaint was that the processing time from the time the claim was submitted until payment was extended.

We had been recommended petsbest by our vet when we had brought our dog in. We had bought her two days before we signed her up for pet insurance. She had a seizure a week later and pets best is considering it pre existing. Not sure how it's pre existing when we literally just bought her a week prior she was 6 weeks old. I will never recommend this company to anyone. Our dog was diagnosed with a liver shunt and we now have to put her to rest as we can't afford her surgery and petsbest won't help cover any costs due to it being "pre existing"