Pets Best | Pet Insurance Review

I am very pleased with my policy at Pets Best.

I have been a PetsBest client for over two decades. They have never failed to pay an eligible claim! Most recently, my Airedale Wyatt Earp tore a muscle in his hip. Diagnosis, treatment and rehab bill was over $5000. They paid without an issue. The only problem I have is that the length of time between incident and pay out was lengthy. When I first signed up it was between seven and ten days. Now it is usually a month, give or take a few days, for them to pay. But I am so grateful for their coverage.

We're only crazy to not have had Pets Best insurance for our dogs. Our Siberian husky. Mika. Has had a major surgery which we were caught off guard about!!! Pets best paid all of the bills, in full. As soon as they were presented. Pets best is the best. And we've been telling people about this and they have been getting it for their pets ! The absolute best thing 🙏❤️

This was my first time using this it was very easy my questions were addressed.

First of all, their turn around time for completing claims is awful. Over a month. I had a multi pet plan. The claim for one of my dogs who I had to put to sleep, was denied, first because they said my vet didn't sent records. How about you call me first so I make sure records are send instead of closing the claim a MONTH after I submitted it. Then it was denied after I reopened it because they said he had a preexisting condition. I had to put him to sleep because he had liver cancer but that had not been diagnosed previously. They said well he had a history of elevated liver enzymes. The lack of compassion was astounding to me. I asked if I could speak to a supervisor and the person refused, stating that the decision would change. Then my other pets plan more than doubled in price because they said the cost of everything was going up so they needed to charge everyone more. They changed my reimbursement rate without asking me. I called to double check the new price, was told incorrect information. I called again to double check and that person would go silent multiple times making me think the call was dropped, then put me hold for over 5minutes only to return with more incorrect information. I told her I wanted to cancel the plan. I told her about my bad experience with my other pets plan, she said 'it says here it was denied because of lack of vet records'. I said well you're wrong again and the fact that I have to reiterate what you should have on record about records having been sent after and then it still being declined is crazy to me. Canceled.