Pets Best | Pet Insurance Review

I paid $85 a month for this insurance. After spending over $10,000 in medical care, they have paid a total of $50. Even after my dog died, they tried to keep billing me. They take months to process claims. My dog died a month ago and I am still waiting for her final emergency visit to be processed. If you are adopting a rescue animal that isn’t in perfect health, they will exclude everything. Waste of money and horrendous treatment. Never using this insurance ever again.

It is simpler and less complicated to claim compensation. Although the waiting time is a little long.

you guys are truly the best! my most recent claim was processed in literally a day! we couldn't be more grateful!

After trying out several other companies with no luck, Petsbest was perfect for us. Signing up took literally minutes, and the policies were very compatible to our breed's health needs.

This company does not process reviews in a timely manner. They will send emails or include on the app that they are waiting for paperwork from the veterinary, but paperwork has been provided. I submitted paperwork on the 15th, paperwork from the vet was submitted on the 18th, and the 1st of the next month there were no updates that the paperwork had been received-only they were still waiting for paperwork. When I called to inquire about the delay, I was told it could take anywhere from 15-42 days to complete the claim! I stated that I pay for insurance every 30 days but my claim cannot be processed for 42 days! Only to be told that the claim may be denied. The website states fast and easy service. The claims representative stated that was only for wellness checks, which is not what the website states. Long story short...I cancelled the policy because this was not the first time I encountered the same experience. Run from this pet service or should I say-lack of service.