Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,104

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Talin

Excellent choice for you and your pet!

Very easy website to upload claims and review. Phone customer service agents have always promptly answered my calls and tended to my questions. Pay out time is very reasonable. Competitive rates with exceptional service. My first time getting pet insurance. I'm very happy and would highly recommend them to others!
Read more on Trustpilot
1

out of 5

POSTED: | BY: Marco Lucarelli

Arrogance and unfair claim denial

Pets Best has decided that claim is for a pre-existing condition even though the vet herself has sent a letter stating that it was not. They think they know more than the vet who treated the dog.
4

out of 5

POSTED: | BY: David Strouth Landrum

Hate to have to use pet ins but when…

Hate to have to use pet ins but when needed Pet's Best has been their with their part. Good communication when a claim wasn't paid quickly.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Andrew Pacheco

Poor communication

Poor communication regarding when claims are going to be done, and have been waiting since before Labor Day for a call back from a manager regarding some payment issues in the past, along with how information given to one agent was not inputted in the system, when other agents confirmed it was in there causing overdraw on accounts and missed payments. Not happy with how I’ve been treated or handled since I brought these issues up at the end of August.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Dori Evans

Pets Best is the Best

The whole process is seamless and as long as receipts, invoices and Vets reports are submitted, there is no delay in getting reimbursement. The on call nurses are great as well in advising what to do when unsure. I recommend this insurance to anyone I meet with an animal. Thank Pets Best for helping me take good care of our dog. In the past with other pets, I did not get much needed treatment because of the cost and deductibles with other insurance companies. Your once a year deductible, competitive pricing and excellent coverage makes it possible for me to be proactive on behalf of our precious animal.
Read more on Trustpilot
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review