Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,104

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Stacy

Great Pet Insurance

I feel Pets Best has been great in providing Frankie Jo with pet insurance. she is an olde english bulldog and hasnt had many issues but has had to have knee surgery. i have received reimbursement for all the items listed in my policy with no issues. I am so thankful i have PetsBest.
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2

out of 5

POSTED: | BY: Brendan Ferraro

Been with pets best for 3 years now and…

Been with pets best for 3 years now and it’s ridiculous how the monthly cost goes up ever year. This year it went up $35 a month and that’s a joke. There excuse was well your dog is a year older. Going up $3-4 a month I can deal with that but $35 is a joke. They also take forever to do claims. I would recommend to find another company. Now they respond and I can’t respond to there remark. A premium going up every year is a joke. I didn’t even hit my 200 deductible last year and it went up $35 a month. Pets best is a scam I wouldn’t recommend them.
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5

out of 5

POSTED: | BY: gerry

easy claims

ease of submitting claims online and on the app.
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1

out of 5

POSTED: | BY: Philip Rushton

Pets Worst review and appeal process

Further to my recent (deliberately scathing) comments re. my two claims against my Pets Best dog insurance policy (policy active for the past six months); The manager (with whom I remonstrated today and who shall remain nameless, at least fo now) signed-off our conversation by referring me to the Pets Best (Pets Worst ?) appeal process. The document (emailed to me by this manager) is clearly written/designed to deter and frustrate any complainant/complaint. It involves numerous steps that require significantly (onerous) time and effort on the part of the policy holder/ the veterinarian practice. Coincidentally, we (the doggie parents) decided to try-out a pet insurance only because our prior vet retired and we were facing a possibly unknown veterinarian-related future. Pets Best insists on correspondence ONLY via their website portal....BUT, if you really want to talk to an agent (ALWAYS ask for/insist upon a manager), ignore the 'phone prompts and keep dialing "0" until you get through to an agent...then demand a manager...the 'phone agents are clueless and you'll never get a sensible answer !!!
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5

out of 5

POSTED: | BY: Debra Weaver

I was impressed with how quickly Pets…

I was impressed with how quickly Pets Best processed my claim after I submitted it.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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