Pets Best | Pet Insurance Review

We have had Pets Best insurance since we got Benji as a pup. I loved Pets Best so much that I added my Golden Retriever to my plan. I love the wellness protection, they always pay within a week of taking my pets to the Doctor. This month is the first time I really had to use the illness plan. My Shih-Tzu was really sick, to the point that the ER we took him to was afraid he was not going to make it. But he did, and on our way home I filled out my insurance claim. I had a copy of all the detailed notes from the hospital my baby was in. In normal circumstances, it takes up to 30 days for them to review and pay the bill. I filed the claim on the day we brought my baby home. Since I sent all documentation with the claim they quickly reviewed the claim and within 2 days of filing I received my EOB. Within 5 days of receiving my EOB, I received the money so I could pay my credit card. They literally paid everything excluding my deductible & my 10%. I am so thankful I had the coverage where they paid 90%, especially since the bill was over $6,000. It helped me to be able to tell the Veterinarian to do everything they could to keep my baby alive. Because I knew I had insurance to cover the majority of the bill. I recommend Pets Best Insurance to anyone who has pets. It is the best decision I made.

On September 24, we brought 1 of our dogs into an emergency Vet, after 3 days of not eating. While there, he vomited and had diarrhea..He spent 2 nights in their care, before we got the call telling us he needed to be transferred to a critical care Vet Hospital. We told them do what you have to do. We didn't want to lose our little guy. After spending 3 nights in the hospital, most of it touch and go, we got the phone call we were praying for! The Vet called and said "I have a brand new dog here!" I had told my husband, he needs a miracle, and we got one! We love our dogs and would do anything for them, however we are not wealthy people. Within a week and a half after submitting our little guy's bills and receipts, Pet's Best sent reimbursement per our deductible and payback percentage, minus very few medications that aren't covered. ABSOLUTELY WONDERFUL COMPANY! Three years ago, after losing one of our long time pets after a heart valve problem, I decided to protect our furry family members, and give us some peace of mind. After alot of research, I decided Pet's Best was the one to go with. One main reason was they don't abandon them when they reach a certain age, like some companies do. Next I liked that you could choose your deductible and payback percentage, which gives you some control over your premiums. Their Customer Service is absolutely AMAZING!!!!

The claim was easy to submit and the whole process was efficient and smooth.

I do appreciate the promptness of reimbursement when submitting a claim..Great Job!..of course, it would be wonderful if your premiums were lower for multiple pets..

This pet insurance carrier has the best plan and paid my claim quickly.