Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,104

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Marcia S

I have been paying premiums for over 6…

I have been paying premiums for over 6 months and processed 2 claims for medical expenses. It has taken over 7 weeks for them to process the claims and still no satisfaction. I asked for a refund which they refused. The worst Pet insurance company, and experience. I have had Nationwide Pet Insurance for another pet, they processed claims immediately within 10 days. Great experience with them. Don't use Pet's Best ever! I will never use them again.
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5

out of 5

POSTED: | BY: Diane Pearson

Very user friendly

Very user friendly, didn't take very long to send in my claim.
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5

out of 5

POSTED: | BY: Arturo

If you can, but day 1 you receive your pet

Unfortunately, I did not get pet insurance on day 1, I found my mutt puppy (apx 3 months old), but I didn't think we would keep her. Before we decided to keep her, I found worms in her poop. Took her to the vet and she still qualified for the puppy package. Which I would have saved some money, if I had put her in pet insurance. At about 5 months old, we decided to keep her, after no luck looking for her owners. I got her insured and had saved me money on microchipping her and Nexgard Plus. I would recommend you get insurance day 1.
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5

out of 5

POSTED: | BY: Patricia Richard

Pest Best came through again

They covered all costs(minusdeductabole) on a Benign mass removal. Very easy process.
4

out of 5

POSTED: | BY: Helene Miller

They reviewed my claim quickly.

They reviewed my claim quickly. I had a problem with submitting a photo of my invoice but once I sent in a clear image of it, it went well. I do wish they allowed more refund money for teeth cleaning but that is ok.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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