Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,104

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Elaine

Premiums are expensive

I think the company does a good job and pays without too much hassle but their premium increases this year seem steep so I'm cancelling. A 3 year old dog went from $278.03 to $332.47 a year and a 1 year old dog went from $473.31 to $409.34 a year. Both have $200 deductibles & 10% co-pay plans. I will save the $68.64 a month for an emergency.
5

out of 5

POSTED: | BY: Kamy

The best

I had worked with other company in past, and always had issues on my claims, but this company never had any issues, they always paid on time with no issues. Thank you
1

out of 5

POSTED: | BY: L Drew

Worst Service I Have Recieved

This is the worst experience I have had with a pet insurance company. I have had to deal with extremely rude customer service representatives and it took these people a month to resolve this. I called and spoke to ONE nice representative and she submitted my info to her supervisor.Their service was extremely poor and disappointing.
5

out of 5

POSTED: | BY: Donna

Pets Best is good

I have 2 cats on my plan and they have always been good with my claims. I have an old cat and she has to go to the vet for various things and they always pay on my claim efficiently. I would recommend them if you need coverage for your pets.
5

out of 5

POSTED: | BY: Paula Ford

Thank you so much

Our golden retriever has metastatic cancer, but the chemotherapy is helping him live a fairly normal life until his time is up. Because of Pet's Best, we can keep him pain free and able to breath. He wasn't sick enough for us to just put him down, but with reimbursement for 80% of the treatment, we have peace of mind. We did not wait too long for the reimbursement and they were very fair.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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