Pets Best | Pet Insurance Review

Purchased pet insurance with many misgivings due to hearing several stories of poor service and poor or no payouts. Am I glad that I decided to go ahead and try for myself. Pets Best has been outstanding in taking care of my claim. They sent me emails letting me know the progress of my claim and when I had a question a customer rep called me personally ( and within a few hours of my email) to discuss the problem. My claim was paid in just a few days. I couldn't be more pleased. Excellent company in every area!

My mini schnauzer was diagnosed with a malignant melanoma in May 2014. He had 2 surgeries and multiple vet visits following the last surgery to monitor his lungs, tummy and heart to ensure that the cancer was not affecting his breathing or swallowing. My vets were great by keeping the cost of follow-up visits low but Pets Best very quickly covered up to the limits of my insurance all claims in a prompt manner. Finally, I was most surprised to learn that since my baby died due to the illness, my insurance also covered the cost of his cremation. Definitely recommend Pets Best (my vet also said that Pets Best was one of the most professional pet insurance companies.

Very happy with their services.East claim process and Quick payment

I love this company. They're very helpful on the phone, and they pay claims promptly and fairly.

I have had dogs insured with Pets Best for around 10 yr now.At first their prices were reasonable and they would complete a claim withing 5-6 days. Now it's taking 3 weeks and a phone call to get the last paid claim and their rates in the last two years have gone up by 50%. This latest round of rate increases is unreasonable. I'm looking around to move now. I'm going to mark that I would recommend them only because they do pay up.