5
out of 5
POSTED: | BY: Sheree Derocher
THANK YOU.
Very pleased with Pets Best Customer Service and Coverage for my 11 year old cat.
4.3
out of 5
Number of reviews 12,104
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Meleana
Pet's Best
So glad we decided to pick up insurance for our two JRTs. Pet's Best has been in our family for two months and I already had to make a claim. They took a little longer than their expected time frame but did notify/apologize in an email. Great customer service.
2
out of 5
POSTED: | BY: Corey Kirschbaum
Very slow with the large payment
I filed my claim for a surgery on 8/21/2015 for a surgery from 8/17/15. It is now 9/9/2015 and the claim has not been paid yet. I keep getting excuses. I filed two more continuing follow up claims for the same surgery and they have been paid. These were filed on 8/31 & 9/8. The claim I need the money on was for $1700. The other 2 were for a total of $325. Not happy. I use to refer people here. I was very happy with the service and payment punctuality. I am no longer happy. My rates went way up and payment is taking a very long time for the large ones that matter. Maybe after I get the reimbursement for the first bill I will change my mind.
2
out of 5
POSTED: | BY: Jodi
Downgrading my previous great reviews.
My dogs have been covered for many years by this insurance. They haven't had claims until this year. Two of my dogs have had many claims this year, unfortunately. PetsBest was paying them and that helped a lot, but they have suddenly decided to reject a claim for treatment that they have been covering. They delayed the claim a couple times and then said it won't be paid because the chiropractor isn't working under the license of a vet which is not true. The chiropractor works at the vet's office, under his license and the two of them took the vet chiropractic training together. They did cover the first few treatments and then suddenly changed their mind. I'll be filing an appeal, but I am annoyed because it seems like they are just trying to delay and waste my time in hopes that I will just forget about it. After paying for this insurance for 6 years, I won't be forgetting about it.
5
out of 5
POSTED: | BY: Seth Brubaker
Pets Best Stood By Me for Many Years
Pets Best has always been there for me during the lifespan of my 2 previous cats' chronic illnesses, and now the same with our 2 dogs. I like that they continue to cover ongoing treatments. Also, the new claims submission process is much easier. Good all around.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.