Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,104

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Laura

Misinformation and wasted time.

First my rates have gone through the roof. I pay half the premium for my dog that is one year younger at Trupanion. Then, I spent over a half hour on the phone with a representative trying to figure out which invoices I submitted already and which I didn't, because it is impossible to tell from website. She informed me that nothing was submitted after April 2015. When I submitted the receipts, the ones from that month were denied as duplicate submissions.
3

out of 5

POSTED: | BY: Steph

Kept raising premiums

Premiums went up 50% two years in a row. So they doubled our premiums over 24 months. I just cancelled after the policy renewal raised our premiums again.
5

out of 5

POSTED: | BY: Antoinette Synesiou

Pets Best.- You are Awesome....

I have been a customer of Pets Best for many years. 4 dogs later, sadly only one left now. Had claims on all 4 and Pets Best deal with the claims quickly, professionally and with no hassle pay my claims within a week or so. Peace of mind. You guys are great.
5

out of 5

POSTED: | BY: Nicole

Painless claim submission!

Love this insurance much better than other pet insurance we had. The claim submission process is painless and very easy. The turn around time to receive payment on a claim has never been over 10 days. Wish my health insurance was this easy!
5

out of 5

POSTED: | BY: Ron Ardissone

Customer service

Completely satisfied with your constant updates on submitted claims and fairness and explanation of your reimbursements
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review