Fetch | Pet Insurance Review

Kelsey was very informative with the information I needed for receiving insurance for my pet today. She was most helpful,very friendly & knowledgeable about all of the information that I needed. Thank you Kelsey!

I got a puppy at three months and immediately put insurance on her. I paid in full and was given a discount for paying annually instead of monthly. I followed their protocols and had a health check at my veterinarian. At four months she caught her leg in a chain link gate and fractured her tibia growth plate. It was serious and the vet bill was approximately $7,500.00. I submitted a claim and just over two weeks I received payment less deductible and 20% of services rendered. Four weeks after her accident, I had to follow up with the emergency veterinarian and have an X-ray done to ensure it was healing properly. I submitted a claim for this and within two days of the submission they had approved the claim and advised they sent payment. All in all very impressed with this Company. I usually don't write reviews, but because this was such a positive experience I wanted to let prospective pet insurance shoppers know this is a Company worth taking a look at.

Kelsey was super helpful

I wish there was a zero star rating. There isn't enough space in this data field to explain the whole experience. Initially there was a lot of conflicting information given about whether or not I needed an initial exam for the dog. They told me alternately to get one and submit it, get one and hang on to it, and not to worry about it. After paying a year's worth of premium, my dog got lyme disease after the worst tick season in MN that anyone I've talked to can remember. Coverage was denied based on lack of proof of preventative measures. It was not made clear to by anyone that I needed to have preventatives in place when I needed to know. It's just a bait-and-switch and a mechanism to avoid covering a treatment. Then when I cancelled my policy, they sent an email saying they'd review the claim in order to retain my business, but when I called all they did was regurgitate the same lines over and over for a half an hour, and refused to make any concessions, so all they did was waste my time. Fetch is a totally disrespectful money-grabbing company that clearly intends to use any means necessary to get your money without holding up their end of the bargain. And gosh, thanks again, Felch, for parroting the same thing YET AGAIN in your reply to this review.

Denise A. really took the time to explain and educate me on what my current plan provided. She also assisted me with formulating a solution to my main concern. I called to cancel my policy, but ended the call excited and grateful to have a partner in my pet's health.