ASPCA | Pet Insurance Review

4.5

out of 5

Number of reviews 11,719

ASPCA Pet Health Insurance® is committed to making veterinary care more affordable for pet parents. Its Complete Coverage plan covers accidents, injuries and illnesses, and features a simplified reimbursement based on percentage of invoice. Learn more about ASPCA’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Chelsea Crawford

Customer Centered

Claims process is easy - don’t feel like each claim is challenged or picked apart. Even when Premiums increased (understandable with inflation though not ideal) I proactively received a phone call informing me of the change and my options. Overall, with a doggy who has allergies and needs near monthly shots and other medical care, I’m super happy with ASPCA insurance.
3

out of 5

POSTED: | BY: Denise Owen

have not used it yet this is my first…

have not used it yet this is my first month having the service
1

out of 5

POSTED: | BY: Caroline

Lack of communication and time it is taking

My claim has sat in limbo for 30 days and not until I called did they tell me that I needed to send more things in. My vet sent all records in 10 days ago and it was not until I called that it was attached to my account. Then I was also informed verbally (nothing written on the account or requested from my vet) that additional pictures of the invoice were needed. I am a vet and recommend this insurance all the time, feeling very frustrated by the lack of communication and time this is taking. I will be thinking twice about recommending this again. UPDATE: They have now declined to cover one of my claims due to lack of information. This has now been 3 times sitting on hold and dealing with customer service for 30 minutes and being told I am all set, yet days later after I look into it realizing I am not all set. I don't understand the lack of communication in all departments and will absolutely no longer be suggesting this insurance.
1

out of 5

POSTED: | BY: Brian Dann

I wouldn’t of even given them a one…

I wouldn’t of even given them a one after what they did to me🤬 my policy started sept 30th I had to wait 14 days after! I took my dog to the vet on October 25th they asked me what was going on I was honest and said he was drinking a lot of water in September he was physically diagnosed October 25th for diabetes they claim that he has had a pre existing condition because I said he was drinking a lot of water I’m so upset I’m out 1200 dollars because I made a statement sucks to be honest don’t use them please don’t
2

out of 5

POSTED: | BY: Lillian Durham

There are occasions when there is a…

There are occasions when there is a protracted time to process claims.

Monthly Cost

Rates start at: $10 (for accident only), $16 (Complete Coverage). Rates vary based on species, age, breed, and location.

Coverage

The pay-out amount is based on the actual vet bill, at a rate pre-selected by the customer: 90%, 80% or 70%

Payout Limits

Annual limits can be set by the customer, ranging from $2,500 to $20,000, including an unlimited option. No lifetime limits.

Deductible

$100, $250 or $500 annually.

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

There are no waiting periods for preventive care. Coverage begins 14 days after date listed on policy for accidents, illnesses, and knee/ligament conditions.

Exclusions

Pre-existing conditions, cosmetic procedures and breeding costs are not covered. ASPCA Pet Health Insurance has two Preventive Care plans that can be added to help cover a pet’s wellness care, including annual exams, vaccinations, tests, dental cleanings and flea/heartworm preventive. Preventive Care plans reimburse up to a set amount for each listed treatment. If your pet exhibited symptoms of a knee and ligament condition at any time, prior to enrollment or during a waiting period, all ligament and knee conditions will be excluded. Ligament and Knee are conditions involving a ligament, patella, meniscus or soft tissue disorder of the knee. Accident-Only coverage available.
ASPCA Pet Health Insurance®, provided by Crum & Forster Pet Insurance Group through its licensed agency, C&F Insurance Agency, Inc., is committed to improving animal care across the U.S. by making veterinary care more affordable for pet parents. Their Complete Coverage(SM) plan covers accidents, injuries, illnesses and more, and features simplified reimbursement based on percentage of invoice.  Preventive Care is available at an additional cost.

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