Ebenezer Animal Hospital

I absolutely adore everyone at Ebenezer Animal Hospital. I have been taking my pets there since I moved here 9 years ago, and they have always treated us so well. The staff is always friendly and courteous, and they love my bunny as much as I do! I really appreciate that they do boarding for bunnies, it is such a relief to know my bun will be taken care of by folks who are knowledgeable, and if anything were to happen he’s right there at his vet’s office. I can’t say enough good things about EAH - they really are the best!

posted: 08/08/2023

My 16 year old cat, Buddy, was brought in for his annual check up. The staff was warm, friendly, and professional. I had several concerns that the doctor thoroughly answered and relaxed my fears. The answers were insightful and provided me with several options going forward. The sheer kindness given by all was not only seen but felt as well. I write this review now to provide the reader with unshakeable confidence that choosing Ebenezer Animal Hospital as your pets care provider is the BEST choice you could ever make. My gratitude to all involved. Buddy and I look forward to seeing you again when needed. Thank you........

posted: 05/06/2023

One of reasons I moved to Rock Hill was Ebenezer Pet Hospital. It is difficult to find an avian vet for my parrot especially since he is cranky. They all do a great job. Ben holds him so he never screams (OK. He complains. No surprise there) and the vet talks to him while she works. The most relaxing vet visits we have had in the 20 years we've had him.

posted: 03/10/2023

I made an appointment online on Monday for today. A few hours later I got a text saying I needed to call to discuss the time and give a $25 deposit. I called around 5:30 (before they closed) and spoke with a lady saying I just needed to complete the new patent form and said I didn't need to worry about the deposit because "we aren't doing that right now". She said we needed to be there at 4:30 instead of 4:40. I told her I would get the form completed. (The form by the way was mostly the same stuff I had to fill out when I made the appointment). I was told Monday when I spoke with the lady that our appointment was set and I was given zero reason to think at this point that our appointment would be canceled. I got the form completed this morning and received a call a few hours later saying "because we didn't get a call from you Monday, there is no appointment for you". I explained that I had in fact called on Monday and told them what I was told by this other lady. Apparently there is no record of that so I don't have an appointment and the lady I spoke with today completely blamed me and didn't seem to care that their office screwed up somewhere. One of my dogs needs yearly shots before we go out of town next week and now I need to hope someone can get us in before the weekend. Horrible customer service. I will find somewhere that can admit they were wrong if they make a mistake and make it right instead of blaming the customer and leaving them with nothing. ***update*** The assistant manager called and left a message apologizing and said on Monday I had talked to the manager and this was all just a miscommunication. She told me they'd be willing to offer me a free vet exam if I deleted my google review. Had the employee I spoke with this morning apologized and offered a new appointment time, the Google review would have never happened. 1st impressions matter. I shouldn't have to make a review to get an apology and an appointment. And any place that tries to bribe people to delete reviews is no place I trust.

posted: 06/28/2023

I appreciated the staff was able to get me in quickly for our new found fur baby. I will say the bill seemed a little on the expensive side but I don't have much to go on as it was considered "urgent". I felt the staff were a little over worked. It was a fine experience but I'm not sure if it was the best fit for our family.

posted: 06/30/2023