Camden Pet Hospital

WARNING….. I have a dog who has degenerative heart disease and was doing very bad on a Saturday. I made an appointment to see the vet about 40 minutes after before it was supposed to happen. I had problems getting my dog to the car. He has heart problems and I can’t move him. He is very I’ll and needs medication. I can’t get his medication without an appointment and we were late because he had issue getting into the car and crate. They showed no compassion to my dog who is dying and in the last stages of his life. They took a deposit from me which left me with no way of seeing another vet. They didn’t care at all and the suggestions they made weren’t helpful because they couldn’t refund the deposit I put down. I advise anyone who is looking for someone who cares about you pet to go somewhere else. The way they didn’t care about my dog who was literally drowning in his fluid caused my dog to sustain further damage to his heart. On top of it all I had to do a chargeback with the bank to get my money back. They could charge me but couldn’t refund me is what I was told. I had to listen to him dying and choking on fluid because they couldn’t give him the medication he needed to get the fluid off his heart. I called several other places but couldn’t get in and can’t afford the U. My heart is absolutely broken. If you care about your pet do not bring them here. I will be filing a complaint with the state for not refunding the money. Reading the reviews I had a very similar experience to Meghan and nothing has changed at this place. I was told they were a for profit hospital so that should tell people where their priorities are.

posted: 11/02/2024

My husband and I moved to the area recently and I was nervous about switching vets for my 6 yr old lab. We went in and they were unbelievably patient with his anxiety, making sure he doesn’t hate the vet. Everyone I’ve encountered is very nice and clearly love their job. It’s awesome to see. We recently added another pup to the family and I had no worries about bringing him in. Highly recommend them.

posted: 07/11/2024

I'm writing to express my disappointment with a recent experience at Camden Animal Hospital in North Minneapolis. While I've had positive experiences in the past, my latest visit was unfortunately marred by unprofessional and rude behavior from a staff member. Previously, I've brought my dog to Camden Animal Hospital on several occasions, including for checkups and when I first adopted my new puppy. The staff was always friendly and helpful, and I never had any issues. However, on my last visit, I brought my dog in for a possible UTI infection. Unfortunately, the experience was very different. The woman at the front desk, an older white lady, was extremely rude and dismissive from the start. When I asked questions about pricing and why another checkup was necessary given a recent visit to another clinic, she responded with hostility. Here are some specific concerns: * Dismissive Attitude: My questions regarding pricing and checkup necessity were met with a flippant "if you can't afford it" comment. This was unprofessional and irrelevant to my inquiry. * Lack of Explanation: Despite explaining that affordability wasn't the concern, the staff member refused to explain why another physical was needed. * Sarcastic and Rude Behavior: The interaction continued with a sarcastic and rude tone, including misogynistic remarks. This type of behavior is unacceptable in any customer service setting. Following this upsetting encounter, I called back a few months later to schedule another appointment. A different employee informed me that I had been banned from the clinic due to alleged rudeness on my part, which was demonstrably false. I ended the call feeling frustrated and unheard. It's disheartening that advocating for my dog's health and asking questions were interpreted as rudeness. I believe in responsible pet ownership, and part of that includes seeking information and understanding treatment options. I urge the leadership team at Camden Animal Hospital to address potential biases within the staff. Cultural sensitivity training and clear communication protocols could help prevent similar situations in the future. A focus on professionalism and customer service is essential for any business, especially one dealing with animal care. I hope this review will be considered as an opportunity for improvement. Please note: This review focuses on the unprofessional behavior of a specific staff member and doesn't reflect on the potential skills of other Camden Animal Hospital employees.

posted: 11/03/2024

Camden Pet Hospital is great. They took excellent care of my past two dogs (Nigel & Rocco) and now I am bringing Mario & Luigi. Rocco was no easy dog. He was reactive and needed to be sedated. They were always tolerable of my rules. Now, Mario seems to be afraid. Again, they are great at listening and working with the client. I highly recommend them.

posted: 05/19/2024

took my new addition into camden & dr. swanson, jenny, and erica were all so loving towards him and so helpful when i had any questions or concerns. i had a bad experience with a vet many years ago, so it can be hard for me to trust vets now - but camden truly has the best team and i'm so grateful this space exists. diego says thank you!!

posted: 10/02/2024