Veterinary Healthcare Associates

All, all of the employees here are absolutely amazing, 0n 10/18/2023 my beloved Pacino got his wings. everyone here was attentive, kind, compassionate, knowledgeable, caring. At an extremely difficult time they helped me so much .They truly care about your pet first and money second. Jade was exceptional she is definitely an asset to the Veterinary Community she is an Angel and you can't put a price on her kindness and compassion. Thank you so much for you care to my beloved Pacino. I can't thank them enough.

posted: 10/19/2023

They are amazing. Amy and Autumn answered the phone and helped me through the panic as we rushed out our chihuahua to the hospital for a sprained neck. They took him to the back quick to check up on him and quickly let us know he was alright. They brought us back in a towel and everything making sure he was alright. They were quick about getting us medication for him and even was quick on checking us out. I recommend this place to everyone!!! Thank you so much.

posted: 09/23/2023

I was referred by a family friend on September 13 when my cat Minx was in bad shape from blockage. Its a 40 minute ride from Avon Park but honestly there are no other options so I got him in the van and headed north. It was already pretty late at night so the emergency facility was thankfully not to busy.They took him in almost instantly so I was given a bit of relief. The facility is impeccable and you will not find a friendlier and more courteous staff. They are super nice.I was there for roughly 5 hours before someone came in with the results and told me my cat was not blocked.Without going into great negative detail the Doctor that came in was basically telling me my cat was ok and prescribed some meds. I couldn't really understand the diagnosis at all because Minx was not urinating prior to or after the visit. I brought him home and things just were not getting better so I drove back the next day and the day staff were also very nice and quick to get him in. It took them about 15 minutes before telling me he was positively suffering from blockage. I could not afford a four day procedure so I had no choice but to do a one time catheter procedure. I do not see the veterinarian's name on my invoice but she was patient. pleasant and took the time to explain the treatment and outcome scenario's. A nice person to deal with for sure. Speaking of nice person's the absolute best part of this visit was hands down having Stepanie A. the er-tech in my corner throughout the whole procedure. Never after 35 years of vet visits have I witnessed compassion like this woman has for animals and people as well. She constantly kept me informed throughout the whole waiting and did everything beyond the call of duty to give me all the knowledge she could about the procedure, costs and everything in between. Also she was suppose to get off work but stayed numerous hours overtime to make sure Minx was looked after and im thankful for that. Stephanie carried Minx in wrapped in a blanket after the procedure and you could just feel how much she truly cares. I dont know if she is studying to become a veterinarian but I hope she is because she has the temperament to be a great one. Can't thank her enough!! Also I want to note that I stayed persistant with giving Minx his urinary food and started treating him with some homeopathic options and it was a bit rough for him the first 10 day's but he is now doing well (knock on wood) and hopefully he will continue to do so. This is a state of the art facility with a nice staff and my thanks to all of them. Sincerely, Dennis C.

posted: 10/14/2023

Er visit. They were amazing. The care my baby Oreo, received was excellent. I had never had any vet care for my baby the way they did. My baby was in good hands. They saved his life. I'm more than grateful, I cant explain. Thanks to all the Dr.s I had a visit for my baby Oreo. Can't say much every one was amazing. I would recommend it to anyone. My daughter is a customer. That will tell anyone that the service and personnel are outstanding. The Dr. Explained everything. I'm happy.

posted: 10/09/2023

i went to the er for my distress kitten. i left and he had a hole in his neck which later got infected i called and took him back because they said they would investigate to see if it was their fault but of course they said it wasn’t. they never took accountability or apologized for what they did. they just wanted me to put him down when he was still fighting. he was doing good until the hole they left in his neck became an abscess. i will never again take my animals there again. they never tried to actually help him their only choice was to put him down. they didn’t truly care about his health. my poor meep boy has passed away since then due to their negligence 🙁🩷

posted: 10/16/2023