Banfield Pet Hospital

My dog was seen by Dr Connors who said my dog was fine even though I brought her in with a concern of a cough. My dog was not boarded but was coughing bad. She checked her and gave her all her shots even though i wasn’t necessarily there for that and said we could give her an antibiotic but that she didn’t need it and was fine. My dog is vomiting and has not eaten for two days and is shaking even though we turned off the air hoping it helps with her coughing. I called to make an appointment and they said vet is in surgery and they need to speak with her and they don’t have any appointments that I could take her somewhere else. That sends a red flag to me —-they know Dr Connors messes up and they don’t want to deal with it!

posted: 08/10/2023

I had a wellness plan with Banfield for both of my dogs. In the year we have been with this practice, I have experienced ongoing issues with phones not being answered, on some days they don’t answer all day. When calling back I was told that the the clinic was closed because they didn’t have a vet or on a different occasion that the techs in the back working with the animals had to come out front to answer the phones. When bringing my dogs in for their annual check ups on two separate occasions they tried to have one of the techs do the annual exam, I said my appointment is with the vet, I prefer the vet. The staff continued to push the vet tech on me telling me she was like an NP. I refused and was told then I would have to wait over an hour. When I did see the doctor I asked her what is the education level of the vet tech and she didn’t know! I later found out the tech supposedly has an associate degree. FYI NPs actually have a masters or doctorate. To compare the two is misleading the public and to try to pass an associate degree prepared tech off as being as qualified as a vet is deeply concerning. My dog breed has a potential genetic cardiac condition and I do not want anyone other than an EXPERT to examine my dogs! Aside from these serious concerns, the clinic is filthy, windows and doors are dirty, I was uncomfortable having my pets walk around in the clinic and certainly wouldn’t want my pets having any kind of procedure or surgery done in such an unsanitary environment. Banfield prefers and encourages you to drop your pet off for the day rather than making an actual appointment. This simply is not in the best interest of the animals and is unnecessary. Given all of the above, I was in the process of switching to another practice when one of my dogs became sick and required emergency hospitalization. I called Banfield for guidance and the number they gave on their answering machine for emergency services was no longer in service! SMH. After she was discharged from 2 days in the hospital, I was instructed to follow up with my vet the next morning regarding a urinary issue she was having and when I called for the appointment they were unable to see her resulting in my having to go to urgent care instead. Now Banfield is trying to charge me for the remaining 4 months on the wellness plans that I cancelled. Do yourself and your pets a favor and avoid Banfield!

posted: 09/07/2023

I'm over in the US on business, and my friend has just missed updating her card details for this $59 payment due today, as she is dealing with cancer. She told the operator that she was calling to update the card details today, the day the payment is due and he told here there is an additional $20 payment due. I was in the background and said be a decent human she is dealing with cancer right now, medical details could be provided and rather than say let me look into if I can help he said no and that the payment due was $79 - I'm writing this review in utter disgust, she wasn't late, she's sick and tried to do her best - shame on this business, and feel free to contact me directly and I will gladly provide details, just one time you could have stepped up and been kind... 21st July Banfield I have emailed you a response (with .com not a comma as written in your reply!) as per your comment below my review, lets see if you step up! 1st August Banfield simply replied to this post for PR I guess as I messaged them straight back on the 21st July and nothing, updating the review as much and doing again today, just goes to show how much they care about customer care I guess!

posted: 07/31/2023

Best experience I have had at a vet in awhile. From the front desk to the vet tech to the doctor, everyone was so kind. My dog has a HARD time at the vet (normally), but today she was so comfortable with their whole staff. Not only were they welcoming, both the tech and doctor were SO informative on the nexts step to take with my dog & her issues. Will definitely be coming back regularly to see Dr. Strenkert!

posted: 07/29/2023

Do not go here if you appreciate your privacy! The employees here share my personal information and my dogs records to an strange person. This is a violation to someone’s privacy, they did not take the time to verify that it was me and didn’t cared enough for their patients privacy, now I have to deal with someone I don’t even know that has my address, phone #, ssn and credit cards info. When I call to make a complaint they did nothing but tell me that the were lost and didn’t understand what was my concern. Stay away from this place

posted: 06/09/2023