South Kendall Animal Hospital

Fair weather vets. But when my cat was having an emergency, they wouldn't see him. Mind you, this is in the middle of the day, in the middle of a work week, and we were existing patients. They told us to take him to an emergency vet. Everyone knows that emergency vets are very expensive. And you have to do what you have to do... during night time and weekend hours. But in the middle of a normal work day? I, as a patient, would have NO PROBLEM waiting if someone brought their animal in for an emergency. I don't think anyone would. But when I called ahead, while driving my cat in, they said no. I told them I wasn't going to a patient with them anymore. They had the vet call me back and she had the audacity to try to interrupt and talk over a grieving parent with a beloved cat dying in her arms. My cat did die. He died on the way to the emergency clinic. But they should NOT turn away customers with animal emergencies during regular working hours. They also seem to be a bit of an expensive vet. They recommended surgery for a 9 year old dog that tore an ACL. That is several thousand dollars surgery that, upon me researching, has a 50% chance of having to do the other leg, when you do the first one. For what outcome with a dog that old? We opted not too, obviously, and Captain recovered much more than they suggested possible with supplements, rest and is very happy with his transition into "old dog" who gets away with being on the couch more now. Anytime there were options in care, and chose the less expensive option, there was that big sigh, "Okay, well... " Like we aren't good pet parents if we aren't made out of money. We are finding another vet and I HIGHLY recommend you don't come here.

posted: 08/12/2023

The best! Everyone, from the first call to checking out, was just wonderful! Kind, considerate, caring and professional. Dr Weir is just amazing. I am so happy I brought my furbaby. Thank you!

posted: 07/22/2023

Great experience ! Everyone was so helpful & kind. Our Molly is a very reactive shelter pup & they facilitated us to avoid any anxiety or confrontation with the other pups This attention & care is priceless ! Molly was at ease with Dr. McCombie & Vanessa, the check up went very well with their care. Thank you so much!

posted: 06/30/2023

Any place one goes to get a service, the initial overall view one gets from the place is if they are willing to assist and can provide at the very least pricing (or brackets of such pricing) for a specific service. I called today 17 JUL at around 3:30 PM and talked to the receptionist (can't remember if her name was Melissa, call broke up a bit), but I was calling to get an estimate on teeth cleaning for a Shitzu who is about 15 1/2 y/o. I understand clearly such estimates will not be fully accurate, as it's not until examination (which also has a cost from the get-go) that one will know for certain how bad the situation is and how deep the cleanup needed is, it's also until then that the assessment about extractions may be know. However, these places should be able to provide rough estimates, a "basic pricing" for a procedure, half of the ones I called today gave me one. What I can say is I would never recommend a place where you go "blind" and have no idea how many hundreds or thousands of dollars you may be coming short of simply because they did not tell you before hand what to expect. Not recommended and I would avoid any place where such situation is encountered.

posted: 07/17/2023

Been taking my dog Kiko here since he was a puppy, his now 5 years old and is as healthy and happy as can be. Your staff is remarkable and always attentive to my needs.

posted: 07/18/2023