Vet-I-Care Animal Hospital

My dog buddy got attacked by another dog he got tore up pretty bad and needed a lot done to be fixed up a they did a great job and really worked with me to keep my dog alive. Their ER is amazing!

posted: 10/20/2023

one of the worst experiences in my life. My 2 year old cavalier King Charles was convulsing and whining in pain. There was nobody in the lobby, the girl behind the counter showed no compassion during the entire episode. she went to the back and came back out and said the doctor will be busy for the next hour. oddly enough it was exactly 12 PM or what most of us think as lunchtime. I tried to explain to her that My 80 year old mother was getting back from dialysis at one PM And I had to take her to the emergency room because she had fallen last night and thinks she might have broke her leg good This is after her getting discharged from the hospital for the third time this year and this time she had been there for 13 days and received 9 transfusions. But she just talked over me and did that snap thing with her fingers and said Don't you raise your voice to me. I was panicking not shouting. Don't ever take your animal there during the Times that people might be eating

posted: 02/15/2023

Our bassett hound was hit by a work truck in the neighborhood. Our local vet in Brunswick GA would not touch her due to the condition her leg was in with their weekend staff (5:00 in the afternoon). We called 4 other vet specialist in Jacksonville three of which were recommended to us by our vet or the previous vet called. None could handle her on a Friday night; they would need to bandage and hold her over the weekend per the phone call. When we called vet-I-Care the lady on the phone was very calming. They helped our sweet girl in a time of need. The wait was very minimal. We travelled an hour and 40 minutes one way. A drive we would take again if we needed to. Between the updates and friendliness of staff I can not be more thankful for this team!!

posted: 12/02/2022

Would not recommend this place. We took our cat here a couple of weeks ago around 5 in the morning. She was in OBVIOUS distress - moaning, drooling and laying on her side. After ringing the bell and waiting outside for a few minutes, someone answered the door. After explaining why we were there, she asked if we had been there before or were current customers. I stated that we'd been there a couple of times before in emergency situations. She said she didn't know if the doctor would be able to help since he'd been in surgery since midnight and had to get up in a couple of hours for appointments. She went inside & confirmed that the doctor wouldn't be coming out. Then she opened the carrier, took a cursory look at our cat and commented that "her eyes weren't dilated, so she was probably okay." We took her to Capital Vets, just a mile or so up the road. They were wonderful and helped us make the difficult decision to put our 20-year old kitty to sleep and ease her pain. Will NEVER go back to Vet-i-Care - they are not truly "24-hour" as advertised and heartless & unsympathetic.

posted: 11/06/2022

The 1 star I am giving is for the vet techs. They were very nice and comforting. My dog got into a bottle of ibuprofen on a Saturday night, it is unknown how many he actually ate. ASPCA Poison control referred me to a couple of places and Vet-I-Care was the only place able to take him. Being an emergency, I did not look at the reviews. After waiting 3 and a half hours, I was told it is recommended that he stays for 48 hours on fluids...there's $1,300 right there. Then I was instructed to bring him back in 24-48 hours for more blood work, there's $200 more. When I brought my dog home, he was acting strange and had a little bit of diarrhea. I brought him back for his labs and they recommend he stayed ANOTHER night on fluids stating he was severely dehydrated, another $800. I also live 40 minutes away from this vet and was asked "is it inconvenient for you to go home and get the medication we gave you", extremely disrespectful. I got a call from two separate veterinarians the next day, one telling me he is cleared to come home and the other saying they recommend he stay ANOTHER night, yet again another $800. The miscommunication in this place baffled me. I told them no and when I came to pick up my dog, the veterinarian did not even come out to talk to me. Please read the reviews carefully on this place. They will make you feel like everything is your fault and charge you for every little thing they can. McKenna Allen

posted: 08/18/2022