Assure Vet Animal Hospital

I’ve honestly had such a great experience with them. I wanna start off by saying Donna is such a joy to speak with. Her customer service skills are impeccable and her empathy with pet owners is unmatched no first time taking my dogs. There was a different lady at the reception desk and unfortunately, I forget her name, but she was very kind and expressed worry about my baby. The vet was in very fast. They were so understanding they were quick, gentle and kind. It did not seem like money hungry like some other places we’ve been they do not try to nickel and dime. They work with your budget and are understanding . Thank you so much for loving my babies and making us feel so comfortable beautiful clean facilities.

My dog was provided Temaril P for allergies, and I clearly explained several times that she needed a prescription for this medication before I left and this was acknowledged. However, I was later contacted for a follow-up appointment and informed that they would not renew the prescription because the medication had a steroid in it and they wanted to put her on another medication. For what, another $100+ appointment and waste of time? I refused the appointment and feel absolutely scammed. Many medications have steroids in them, my dog's been prescribed steroids in the past, in moderation. Will not be returning.

I’m disappointed because I am trying to get care for an injured stray, and I made an appointment at this Animal Hospital. They wouldn’t make the appointment without me paying them $50 in advance to reserve that appointment. When I called to let them know I couldn’t trap the cat on the day of the appointment, they said my $50 was non-refundable. They won’t even reschedule. Thieves!!!! This is my response to your response. Your receptionist did not offer to reschedule. She continued asking if I wanted to KEEP the same one 30 minutes before the appointment. If I was told it was a NON-REFUNDABLE $50 fee, I never would’ve paid it. And yes, that is theft. I wouldn’t recommend for anyone to make an appointment there…ever! And as for people to keep using “the pandemic “ as an excuse for mistreatment and shady business practices…it is now 2024.

I called asking what vaccs are needed to be seen. They receptionist who answered didn't answer my question and went straight to saying "well we see by appt only" in a blunt mannee. I told her I understood, but it was not my question. She still went on about records then said, "You don't technically need vaccs to be seen." I was attempting to ask costs for a visit and such (since this is not listed on their website), but she kept talking over me and with a tone that I couldn't even here the info.I will not be heading here for services after this encounter. Should really get a kinder receptionist to answer the phones.

I am so grateful for Dr. Maldonado and all the staff. They were so kind and thorough with my cats exam and dental cleaning. Everyone was so professional, friendly and WARM. Thank you Dr. Maldonado and staff for helping my baby being so wonderful!