Dickin Memorial Animal Hospital

Wonderful experience. Caring and knowledgeable staff. Adopted two cats and they are a wonderful addition to our family

*** update*** I am updating this review from one to four stars. This is because Dicken Memorial saw this review and took the time to speak with us on our experience and let us know the changes they are making as a result of the feedback given. Also, I can’t discount all the other (many) years where the staff at Dicken Memorial have been absolutely wonderful to our pets and to us. Thank you for all the good years! ******************************************* My family and I have been taking our dogs here for 16 years. We had to make the hard decision to put our ailing dog to sleep. Before they administered anything the Dr asked us if we would like to rehome him and that there were “plenty of people who would want him”. To get to the point where you have to make the decision to bring your dog in to the vet for the very last time is excruciating, to have a vet who knew little about his medical history (he saw another great vet at the hospital) make comments like she did is inappropriate and was the last straw. I will never bring my animals back to this clinic and I highly recommend you find a different clinic if you can’t get in to see the other vet. If Dicken Memorial sees this review - I hope you implement a policy to better train some of your staff so another family isn’t put in a situation where they are made to feel like they are murdering their elderly, sick pets. It’s disgusting and unprofessional.

I was not able to get an appointment for my ailing cat for three weeks after my first attempt. I was told if she couldn’t wait that long, to take her to Cornell. I was also told that my name would be on a cancellation list only to find out after two weeks that my name was never on the list. I called Day Hollow Animal Hospital and my cat was seen in two hours. She was diagnosed with an injured back, was given meds, and I was given instructions how to care for her. She’s now well and back to her old self but not because of Dickens. Very disappointed.

I would give zero stars if I could. Service at Dickin MAH has been steadily declining since they moved into their expansive (and, no doubt, expensive) quarters in Endwell after their smaller office near Wegman's. On one visit --routine and annual shots-- they had my dog and me waiting in a room for nearly an hour--forgotten. They have lost the Vet we had been seeing and last two times an older, p/t vet saw my dog--very perfunctory exam and then she took him away to draw blood and he was howling in agony for 15 minutes heard throughout the clinic so I rushed around in the back to try to find him-- they apparently had trouble drawing blood (seems pretty basic) and he was traumatized for days after. Now, it looks like they are down to only 1 vet. Today, I called for an appointment-- my dog has a strange red, bloody welt--not caused by injury on his front leg. Was told by receptionist earliest appointment was in over 2 weeks. When I pleaded that it looked really serious-- they told me to send a picture-- but I said that it would be difficult because of where it was and his very thick hair-- so they hung up on me! Looking for a new vet.

The best veterinarian in Binghamton! Doctors are all trained in Cornell University. Staff is warm, caring and knowledable. I am very impressed with the level of care, knowledge, sensitivity to maintaining reasonable prices without jeopardizing the quality of care.