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Customer Review for PetFirst HealthCare


5/10   Beware if your pet had heartworm
In January I adopted a dog who had been treated for heartworm (Lee was asymptomatic and the disease was found during routine tests after he was removed from a shelter). In March he came down with a cough and his appetite declined, plus he ran a temperature, so we started antibiotics. Baytril actually made things worse so we switched to Doxycycline, and he improved. In the meantime - blood tests, x-rays, fecal and urine analyses... It came to $1400, and there was no firm diagnosis in the end. So PetFirst is chalking it up to aftereffects of heartworm. My vet doesn't see any point in appealing, because although he is doubtful that heartworm was the problem we can't prove that it was something else. So I suppose PetFirst is justified in denying my claim, but just be warned that this insurance will likely not help you if you adopt a dog that has received treatment for heartworm... I will say that customer service has been very cordial. I only wish that when I first spoke to a representative I had been better educated about the chances of a claim being denied.
Company: PetFirst HealthCare   Injury/Illness: not sure   Breed: Mixed Breed
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
Suzy Mongeon, 6/27/2017
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