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Customer Review for


4/10   Pet insurance
Very bad experience don't waist your money Total scam. All employees scripted very helpful tone But due to policy it is to cover as little as possible They won't let u give them a honest review If your honest they delete the post.
Company:   Injury/Illness: Sore leg   Breed: Mixed Breed
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
Diane, 6/14/2017
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Eric Coulson, Top Dog says:

7/12/2017
Hi Diane, thank you for your two review. We sincerely apologize that we were unable to meet your expectations. Your claim was submitted 3-days after signing up for coverage. The illness claim submitted occurred within the 14-day waiting period for Illness coverage. Pets Plus Us is the only Canadian pet health insurance company to underwrite at time of purchase. We do this so there are no surprises or disappointment if a claim occurs months or years after obtaining coverage only to have it denied because of a pre-existing condition. If you consider pet health insurance with another provider we recommend that you have them pre-underwrite before purchasing so there are no surprises or claims that occur within their waiting periods, some having similar 14-day waiting periods and some up to 30-day waiting periods (for illness coverage).  
 




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