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Customer Review for


9/10   Pleasantly surprised.
We have selected a $200 deductible, 90% coverage/10% co-pay. It's around $68 a month for our young dog. We have a 5 month old labradoodle that was suddenly having loose stools for over a week and also an itchy , stinky ear. We took to our local vet on May 1st. The bill was $235. It included prescription food, ear drops, vet visit, abx for tummy and a probiotic called Fortiflora for 2 weeks. The vet sent off the form for us sometime after we left, I assume the next day as we were late in the day and the Dr had not written it up yet. On May 3rd we got notification by email from Pets Plus Us that they had received it. On May 9th we got the receipt/calculation/reimbursement info by email. They do not cover the Fortiflora due to our plan. I think it's because it doesn't carry some health number, etc. I knew some things would not be covered going into this . Probiotics, I believe, are not regulated as of yet in Canada so this is understandable. I am receiving the total back for our prescription diet even though we have not met the deductible as prescription food as no co-pay or deductible is applied to it. Happy about that! Pets plus us has great customer service and the claims turnaround was way faster than I expected! Really happy we have coverage with them.
Company:   Injury/Illness: ear problem enteritis/diarrhea   Breed: Labradoodle
Claim Amount: $100 - $500   Age of Pet: under a year
EP, 5/11/2017
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Eric Coulson, Top Dog says:

5/15/2017
Hi EP and thank you for your review. We hope your Labradoodle is healthily and glad we could be there when you needed us. Thank you for understanding your policy coverage and that not everything is potentially covered as this helps us to keep our monthly premiums very competitive. My email address is eric.coulson@petsplusus.com and my direct line is 905-247-5403 if you need any assistance in the future. Thank you, Eric.  
 




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