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Customer Review for


3/10   Very Disappointed
I insured my kitten with PetsplusUs and am very disappointed. I will not be insuring my adult female cat with them. I will be going to Trupanion. My sister uses Trupanion. We both submitted claims to our respective insurance companies on the same day. She heard in less than a week her claim was to be covered and she had her money in about 10 days. It has been over three weeks for me and I have not heard anything from this company. My Visa is due and I have not seen a cent. I have also had them tell me TWICE that they have not received info from my vet...medical records and a claim. Once I would believe, twice...no. I believe it to be a delaying tactic.
Company:   Injury/Illness: enteritis/diarrhea   Breed: Devon Rex
Claim Amount: $500 - $1000   Age of Pet: under a year
Elizabeth Robinson, 3/13/2017
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Eric Coulson, Top Dog says:

3/24/2017
Thank you for your feedback and we are sorry for our delay in communicating with you regarding your claim submission. We endeavour to process claims for our members as quickly as possible. I understand that both of Liam's claims were processed on March 13, 2017 and Carolyn Taylor our Champion of Claims communicated with you on March 13, 2017. We hope Liam is feeling much better. Should you ever need any assistance please contact me, Eric Coulson, Top Dog at 905-247-5403 or eric.coulson@petsplusus.com  
 




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