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Customer Review for VPI


1/10   don't do it
I have had two of my cats enrolled for about 3 years, and then I added my new kitten and dog a year later. I've never had to lean on them until this year when my kitten became suddenly severely ill- diagnosed with flutd and then getting two urinary obstruction within a week of each other, requiring hospitalization both times. we racked up a $2,000 bill but I made the decision to treat him because he was young, healthy otherwise, and because I had pet insurance who I thought I could depend on during this stressful time in my life. after his second blockage he required a surgery that redirects his urethra so that he never is at risk of a blockage again. something you'd think an insurance company would prefer because then they won't have to reimburse for another hospitalization should he obstruct again. unfortunately, I'm still editing to be reimbursed from the first hospitalization and it's been over a month. I just got a letter stating that they require another 30 days to process my claim. why? I submitted all of the necessary invoices, letters from the vet, and his full medical history, showing that he's never had so much as a cough since kitten hood. so, I'm $6,000 in the hole, my payments for his care are due, and I've been left high and dry by the company I thought I could rely on when it mattered. Guess I just gave you all of this premium money for free, eh? I've cancelled all of my other animals policies and decided to put the monthly premium into a savings account in case of emergency... after I make the payments toward his unpaid bills, of course. you just can't rely on anyone else but yourself these days. I'm so upset at the money I wasted and the lack of compassion or support when I call.
Company: VPI   Injury/Illness: flutd   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: under a year
frustrated, 4/2/2017
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