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Customer Review for Banfield


1/10   Scam
Do Not Recommend!!! I asked to cancel the plan and they continued to bill me. When I called again to follow up, they said they could only refund 2 out of 4 months- I had not used it as I believed it to be cancelled. They feel this is fair since auto renewal is "consented to" in the tiny print of the agreement. This "automatic renewal" has to be consented to in order to buy the plan. They make it a huge inconvenience to call and cancel (30 minutes on hold). Then they say they "don't give refunds." This is blatant dishonesty that they justify by their "Terms and Conditions." Paying for no service is honest? The phone rep said she felt this is ethical. And by the way, the teeth cleaning traumatized my Golden terribly. She hasn't been the same since. Since when is charging for no services rendered honest?
Company: Banfield   Injury/Illness: bladder   Breed: Golden Retriever
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Donna Berg, 6/30/2017
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