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Customer Review for Banfield


4/10   They say I can't change/cancel plan
Told them not to charge my MasterCard. Prefer to pay by six months. No invoice and charge card or plan change opportunity. Vet agreed with me no need to stress dog out by having teeth cleaned. No need for higher insurance plan. Dog close to 16 years old. When I called insurance company representative was rude. Told her I then wanted to cancel plan. She told me I couldn't do that. Reimbursed me for that month. Today see they now have charged me for three months on my credit card. Have two dogs.
Company: Banfield   Injury/Illness: Plan change   Breed: Yorkshire Terrier
Claim Amount: $100 - $500   Age of Pet: over 8 years
Dorothy, 3/22/2017
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