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Customer Review for Banfield


1/10   Banfield
The following event have occurred with Banfield in Conroe (19075 I-45): 1. Taking our puppy to a regular schedule appointment ran into traffic and arrived 7 minutes late and they would not see our pet as they stated in the 7 minute time frame there were now 7 ahead of us and we could come back at 4 pm (we are 45 minutes away so this was not an option) 2. On February 12 at 10:45 am our dog sitter called and stated our dog may have ingested Orbit Gum. I placed a call to Banfield and they refused to see her said to take her to the ER. I explained I wanted her just checked out and they still refused. I again explained I have a pet contract and I expected on the purchase of this policy I would have available to me a vet in the event of illness. The tech stated that the vet on duty said she had met her quota of patients for this day and I would have to go to the ER. They did call other Banfield’s (Supposedly) and they would not see her either. We were out of town and had to find a qualified person to take her to the ER. The only thing the ER did which took just a few minutes was run blood work ($125). Banfield should have taken the blood work to determine if she needed to go to the ER. I am more than disappointed with the service we have received through the Banfield programs and would like to discontinue this service.
Company: Banfield   Injury/Illness: May have eaten Orbit Gum which can kill dogs   Breed: Australian Shepherd
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Holly, 2/13/2017
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