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Customer Review for Banfield


1/10   The customer service sucks.....
I have been a customer for 7 years..My cat had a severe case of gingivitis..after over $300plus payment..I renewed the plan..with a new credit card..I was told I was set up and next thing was to call them on December to make the next appointment. When I called to make my appointment is get a notification that my acct was in collection..Called corporate and they informed me my acct was closed as I made the call..Request to speak with a Supervisor as their office didn't update my card as they said...Nothing was ever sent to me to indicate there was a problem..they closed my acct with 5 months into the plan ..put me in collection for the entire cost of the full year and they refuse to see my cat...so they wanted to charge me for 1w months..only been 5 months into the plan and they didn't want to see my cat...if i needed to speak with the supervisor I had to wait 24-48 hrs..according to them..it was my fault for not knowing my card wasn't updated...it haven't received the phone call from supervisor yet.....what a Shame
Company: Banfield   Injury/Illness: Severe gingivitis..recommended a $2300 treatment t..got it somewhere else for $300   Breed: American Shorthair
Claim Amount: over $1000   Age of Pet: 1 - 8
S. G., 12/30/2016
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