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Customer Review for Pets Best


1/10   Choose another insurance company
If your pet has been to the vet for any reason they will call it pre existing and will not pay your claim. Warning: go elsewhere with your business.
Company: Pets Best   Injury/Illness: not sure   Breed: Mixed Breed
Claim Amount: $100 - $500   Age of Pet: under a year
Keith Sturdevant, 8/11/2017
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Pets Best Customer Service Pets says:

8/15/2017
Hi Keith, when a claim is filed we will request medical records directly from your vet to determine eligibility. Medical records indicated that Ava had been seen for symptoms appearing of claimed condition prior to the purchase of the policy. You are welcome to file an appeal if you disagree with the decision that was made based on your vets observations and we have emailed you an appeal form. We are sorry to see you go and wish you the best! 
 




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