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Customer Review for Pets Best


3/10   Denied claims based on misdiagnosis
Pets Best continues to deny my claims because of allergies when the eye specialist and current vet (that is not ripping me off) have never said anything about allergies and in fact tell me the allergies have nothing to do with one of my dogs not producing tears! Nobody has ever called me or my vet for clarification even though I've called and said that I'd like to have it reviewed.
Company: Pets Best   Injury/Illness: ear problem eye problem   Breed: English Bulldog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Williams Marcia L., 8/3/2017
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Pets Best Customer Service Pets says:

8/15/2017
Hi Marcia, thank you for your feedback. Pets Best has covered Rachelís allergies up to your chosen per incident lifetime limit of $2,500.00. If the most recent claim is not related to these ongoing allergies, we encourage you to file an appeal with additional details from your veterinarian. We will e-mail you an appeal form to the e-mail address we have on file. Additionally, if you would like to insure Rachel on an annual policy with a limit that resets every year for future, unrelated conditions, please give us a call. We value you as members of the Pets Best family. 
 




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