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Customer Review for PetCare


1/10   Premiums Doubled without notice
Like another reviewer I had been with this company a long time, for 11 years (they bought out Pet Care in Canada who I was originally with), even though premiums were high ($70/month and $100/month for my 4 year old and 11 year old respectively) I actually was happy with the coverage, only submitted wellness claims for the 4 year old but my older dog has had multiple mass cell tumors removed at a cost of up to $2000 per surgery and it was fairly painless to submit claims and get reimbursement and conditions were clear (regarding deductible and co-pay); however they claim that their underwriter caused them to double their premiums...I'm sorry but now I'm paying $160 and $250 a month in premiums, I didn't even catch it as it was set up with my bank to come out automatically and when I saw the $160 charge I thought it was for both policy premiums not just one! And the fact they did it so sneakily and didn't send an email or letter saying FYI this is happening. When it comes down to the premiums being so high and then still having deductibles and co-pays, you would be better putting that money aside for when something comes up.
Company: PetCare   Injury/Illness: Premium increases   Breed: Pug
Claim Amount: under $100   Age of Pet: over 8 years
Jessica, 7/19/2017
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