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Customer Review for PetCare


9/10   Fair and worth every penny
I have now had this insurance for my last two cats. Each had cancer, and this insurance allowed me to make the right decision. My last cat had cancer, thyroid, Upper Respiratory, kidney, and blood pressure problems. She was to the vet a lot. They covered it all as per the plan. I don't think about 15 years with them I have seen more then a few claims denied and they were usually paid once they got the correct paperwork. I have nothing but praise for them in that regard. I will say they take a few week to 1 1/2 months to pay me back, but that is not a problem. I can live with that are long as they do pay, and they do.
Company: PetCare   Injury/Illness: cancer renal (kidney) thyroid, upper respiratory, blood pressure   Breed: American Shorthair
Claim Amount: over $1000   Age of Pet: over 8 years
Gerry, 3/7/2017
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Jo Singer says:

3/31/2017
I must agree with this review. As long as all the required paper work is submitted 24 Pet Watch Pet Insurance now is taking action in a very timely manner. I have submitted 3 claims in the past two months. The claims were completed and payment issued to my veterinary clinic (I choose this option since I do not have a zero balance at this time) within a week. The customer service has vastly improved- helping me to follow up if necessary by their contacting the clinic to let them know if a form is missing. I am hopeful that this prompt care continues, which permits senior kitty to be able to continue receiving the life- saving treatment that he needs. Keep up the good work 24 Pet Watch!! 
 




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