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Customer Review for PetCare


1/10   Premium increased 200% and billed w/o approval
I've had the policy since 2009 when it was Purina and it was great. Then it switched hands to 24PetWatch and since then they've become increasingly more difficult to deal with. The last thing that happened was that I just happen to see a $900+ charge on my credit card from them (the years before it was $200/yr, then $360 when they took over), no bill or anything. When I called they just kept telling me that I signed up for them to automatically charge me in 2014 (which I never did) and that they have my permission to charge my card. They just repeated the same thing to me and said there were no supervisors available for me to talk to. They wouldn't refund anything. Needless to say I cancelled my policy. That company is not an honest business.
Company: PetCare   Injury/Illness: Premium increased over 200% and billed without approval   Breed: Jack Russell Terrier
Claim Amount: $500 - $1000   Age of Pet: over 8 years
Tamara, 3/5/2017
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They tried that S@*t with me too! says:

3/27/2017
I loved Purina, they were the only ones that covered wellness and told me that they would be giving us over to this company. I read the reviews and it was nothing but nightmares and the premium was ridiculous. I sent a message via fax that I was not going to be switching over and they tried to charge my card. I got my bank involved, screw these people, I have Embrace and couldn't be happier. 
 
LW says:

3/20/2017
This review is honest- they just did this to us our dog is about 8 my premium was 44.67 per month they cranked it to about 96.00 per month and they DO NOT TELL YOU WHEN YOU SIGN UP THAT YOUR PREMIUM WILL GO UP WHEN THEY GET OLDER- THEY ARE SQUEEZING THE OLD DOGS OUT WHEN THEY WILL START TO COST MONEY VERY DISHONEST COMPANY- CHECK WITH A COMPANY CALLED HANNAHS- OR OTHERS NOT THIS SLIME COMPANY 
 
LW says:

3/20/2017
WATCH OUT FOR 24 HR PETWATCH !! This company is a scam- yes you think they are ok- my dog just turned 8 - my rates went from 44.67 to about 96.00 a month- I have had my dog insured since he was a puppy -2010 - they tried telling me that it was because they have a new underwriting company- then when I point blank asked for a quote of how much it would cost someone to get the same policy- for the same dog 3 months old- they told me about 61.00 - I then told her so you raised my rate because my dog is getting older- NOT because of your new underwriters- she said well our rates have always gone up a dollar or two every year- and I said yeah but this is over 50.00 a month increase- WORSE THING THEY never sent me information with the fact the rate will increase- I rec another book and letter sent with information but there is nothing in that information about a rate increase- IT IS NOT sent out certified- SO BOTTOM LINE- EVERYONE WHO IS WRITING NEGATIVE REVIEWS ABOUT THEM JACKING UP THEIR PREMIUMS WHEN YOUR DOG GETS OLDER IS TRUE- FACT AND THEY NEVER TELL YOU WHEN YOU FIRST SIGN THEM UP AS A PUPPY- BEWARE-WHAT THEY ARE DOING IS GETTING RID OF THE DOGS THAT WILL COST THEM MONEY BECAUSE THEY ARE GETTING OLDER AND SQUEEZING YOU OUT WITH THE HIGH PREMIUMS THAT YOU CANNOT AFFORD ALL OF THE REVIEWS WRITTEN IN REF TO THIS ARE TRUE- THEY DO THIS- GO FIND OTHER INSURANCE - ASK THOSE QUESTIONS- I WAS TOLD TO CHECK WITH A COMPANY CALLED - HANNAHS- WAS TOLD VERY GOOD- THIS COMPANY 24 petwatch is DISHONEST!!! 
 




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