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Customer Review for PetCare


1/10   slow/no pay
had this insurance for nearly 4 years - started out fine. this year became impossible. Our dog had a chronic problem, diagnosed when he was 9 months old. We had been submitting same bill every few months when suddenly 24HR wasn't receiving the form from the vet, or the info from the vet wasn't complete, they couldn't read the signature or see the diagnosis or the bill submitted didn't show it had been paid! Or they just didn't receive the information/fax at all! Always something and many phone calls to finally get the payment. Seemed their philosophy became "If we ignore or resist you long enough you'll just go away, keep on paying the premium and we can keep the money."
Company: PetCare   Injury/Illness: eye problem   Breed: Border Collie
Claim Amount: under $100   Age of Pet: 1 - 8
carl marazzo, 9/28/2016
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