Most Helpful Reviews of the previous entity .
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6/10 Some Good, Some Bad, 7/31/2008
Reviewed By: Chris, Recommend: Y
This is a qualified recommendation. I signed up my 2 cats with Petplan in 1998, after having 2 young cats die, leaving me with thousands of dollars in vet bills. The premium increases were pretty reasonable. I paid about $10 a month per cat at first, and it has increased over the years to about $24.00 a month, for cats now over 10 years old. I paid premiums for 9 years without any claims, but in January 2007, my older cat was diagnosed with renal failure, and the bills were steep. Other than charging a co-pay on the deductible amount (which meant I paid the first $300 instead of my $250 deductible amount), I was reimbursed very quickly. I was also impressed that they covered prescription food; only $75, but it's better than most insurers. They also paid $300 for alternate therapy (reiki). My cat died at the beginning of November, and they were very compassionate when I called to tell them to cancel her policy. The customer service people were wonderful. One rep checked daily to make sure my final claim was received and handled quickly, because I had trouble sending it in for the first couple of months. All claims had to be made within 90 days of cancellation of the policy, and I couldn't bring myself to go to the emergency clinic where my cat was euthanized to get the reports completed. The Rep called the clinic directly and had them fax the documents to her. They paid that claim without my even signing the claim form. The rep called me every day and left messages of my claim's status. The one major negative was receiving a letter ONE MONTH after my cat died, telling me that my cat was in the top 8% of claims and they were increasing my co-pay from 20% to 50%. Even if I forgive them for the extreme insensitivity of sending this to a grieving customer, I cannot stomach that their advertising, including their website and the yearly renewal letter, brags about how much money they paid out, and gives details of the top payouts. They don't mention that they turned around and slashed the percentage they pay to those customers.
I am now looking for coverage for 2 new kittens, and I am not sure I will stick with Petplan or not. I guess if you know all the conditions before you sign up, and they are acceptable to you, I would recommend them for speed and caring customer service reps.
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1/10 Have your vet document claim forms correctly, 7/28/2008
Reviewed By: Allan Dyment, Recommend: N
Last year my great pyrenees male fell off our deck. His front leg became lame. We crate rested overnight and then decided to have the leg look at the next day. After x-rays and examination it was decided nothing was serious. However my vet failed to write in the claims form that he "fell" off our deck. Therefore Pet Plan decided it was not covered I was left with the bill. I informed Pet Plan that it was the vet fault not mine that they did not document my dogs fall correctly. Make sure you have your vet fill in the forms correctly...
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3/10 Raised rates, 7/15/2008
Reviewed By: Faith, Recommend: N
I had 3 small incidents with my puppy that I claimed over 2 years, severe diahrea, house plant ingestion, and a leg injury... that I claimed on insurance and then I got a letter that the rates are going up. The total bills were less than 500.00. My deductable and rates rose. so insurance is not like a medical plan. It should be used only for emergency that is above lets say 1000.00 to make it worthwhile. Then the money you saved by not paying the monthly would have covered that. Live and learn. I've had other vet visits and did not put a claim through for them for it would make my rates go up again. I think it's mostly for major emergencies. I think they are all the same? be aware they dont' tell you this when you sign up.
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Most Recent Reviews
6/10 Some Good, Some Bad,
This is a qualified recommendation. I signed up my 2 cats with Petplan in 1998, after having 2 young cats die,… read more
Added 7/31/2008 by: Chris
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1/10 Have your vet document claim forms correctly,
Last year my great pyrenees male fell off our deck. His front leg became lame. We crate rested overnight and… read more
Added 7/28/2008 by: Allan Dyment
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3/10 Raised rates,
I had 3 small incidents with my puppy that I claimed over 2 years, severe diahrea, house plant ingestion, and… read more
Added 7/15/2008 by: Faith
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3/10 not at all what i expected,
i have been with petplan for 3 years...every year my deductable increase...i have the champion plan and am… read more
Added 5/8/2008 by: helen k
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4/10 coverage decrease, deductables increase!,
Just wanted to share a story of my former greyhound who had to be put down due to renal failure. The… read more
Added 4/16/2008 by: Andy
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10/10 Awesome,
They actually cover things that petcare and vetinsurance dont. i was with petcare and they told me that they… read more
Added 4/16/2008 by: private
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9/10 Petplan continues to cover my dog,
I see others have not been so happy with their experience with Petplan. I have had Petplan on my… read more
Added 3/10/2008 by: Jeff Scott
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