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Pets Plus Us


1115 North Service Road West, Unit 2
Oakville, Ontario L6M 2V9
phone: 800-364-8422
website: http://www.petsplusus.com

The latest entry into the Canadian pet insurance market, Pets Plus Us offers four plans: accident only, accident & illness more, accident & illness max and a stand-alone wellness package.
Customer Ratings
60 days 1 year Lifetime
Rating 9.2 8.5 9.3
Count 4 30 72
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Reviews of Pets Plus Us

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9/10   Pleasantly surprised., 5/11/2017

Reviewed By: EP, Recommend: Y

We have selected a $200 deductible, 90% coverage/10% co-pay. It's around $68 a month for our young dog.

We have a 5 month old labradoodle that was suddenly having loose stools for over a week and also an itchy , stinky ear. We took to our local vet on May 1st. The bill was $235. It included prescription food, ear drops, vet visit, abx for tummy and a probiotic called Fortiflora for 2 weeks. The vet sent off the form for us sometime after we left, I assume the next day as we were late in the day and the Dr had not written it up yet. On May 3rd we got notification by email from Pets Plus Us that they had received it. On May 9th we got the receipt/calculation/reimbursement info by email.

They do not cover the Fortiflora due to our plan. I think it's because it doesn't carry some health number, etc. I knew some things would not be covered going into this . Probiotics, I believe, are not regulated as of yet in Canada so this is understandable.

I am receiving the total back for our prescription diet even though we have not met the deductible as prescription food as no co-pay or deductible is applied to it. Happy about that!

Pets plus us has great customer service and the claims turnaround was way faster than I expected! Really happy we have coverage with them.

Injury/Illness: ear problem enteritis/diarrhea   Breed: Labradoodle
Claim Amount: $100 - $500   Age of Pet: under a year
View Comments (1) & insurer reply   | permalink

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10/10   Pets Plus Us pet insurnace, 5/5/2017

Reviewed By: Bosworth Reg'd Great Danes, Recommend: Y

I have been breeding great danes for nearly 20 years. Because I am a registered breeder I have the opportunity to send my puppies to their new homes with 6 weeks of free insurance. It gives me a great deal of comfort knowing my puppies are covered by insurance and really appreciate Pets Plus Us following up and helping my puppy buyers to get the insurance. I tell them it is like wearing a seat belt, you may never need it, but when you do it sure is wonderful to have! I have dealt with another company that the CKC used to endorse, but Pets Plus Us has been better to work with and seem to appreciate breeders.
Injury/Illness: not sure   Breed: Great Dane
Claim Amount: $500 - $1000   Age of Pet: under a year
View Comments (1) & insurer reply   | permalink

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10/10   Excellent, 5/3/2017

Reviewed By: Sheila Morley, Recommend: Y

Best thing I ever did was get this insurance for my 3 Retrievers.....love you guys
Injury/Illness: skin problem gastritis/vomiting Limping   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
View Comments (1) & insurer reply   | permalink

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8/10   Super friendly, slow to underwrite , 4/29/2017

Reviewed By: Candace, Recommend: Y

My dog tore her ACL and had to have surgery. PetsplusUs didn't finish underwriting the claim until 8 weeks after the surgery date due to a lack of medical history (which I had to get for them). However, they did cover their portion and were very helpful and friendly when I did have any questions.
Injury/Illness: Torn ACL ligament   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
View Comments (1) & insurer reply   | permalink

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10/10   I'm so happy I have insurance , 4/25/2017

Reviewed By: Shannon Kendall, Recommend: Y

My German Shepard boy Apollo just recently had to have a knee surgery. He is recovering really well. Hopefully in 8 more weeks he will be running and enjoying summer. I am so happy I have insurance for both of my dogs. I would have had to wait to do his surgery if I didn't. I am very impressed with Pets Plus Us for the way our claim has been handled. I sure wasn't expecting them to actually phone me and ask how Apollo is doing. Thank you for asking. I have recommended Pets Plus Us to many of my friends and clients as I'm a dog groomer.
Injury/Illness: Knee resurfacing surgery   Breed: German Shepherd
Claim Amount: over $1000   Age of Pet: 1 - 8
View Comments (1) & insurer reply   | permalink

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Read More Reviews...


Go To: petsplusus.com


Most Helpful Reviews


9/10   Pleasantly surprised.,
We have selected a $200 deductible, 90% coverage/10% co-pay. It's around $68 a month for our young dog. We have a 5 month old labradoodle that was suddenly having loose stools for over a week and also an itchy , stinky ear. We took to our local vet on May 1st. The bill was $235. It included prescription food, ear drops, vet visit, abx for tummy and a probiotic called Fortiflora for 2 weeks. The vet… read more

Reviewed By: EP, parent of a Labradoodle
 
10/10   Pets Plus Us pet insurnace,
I have been breeding great danes for nearly 20 years. Because I am a registered breeder I have the opportunity to send my puppies to their new homes with 6 weeks of free insurance. It gives me a great deal of comfort knowing my puppies are covered by insurance and really appreciate Pets Plus Us following up and helping my puppy buyers to get the insurance. I tell them it is like wearing a seat belt, you… read more

Reviewed By: Bosworth Reg'd Great Danes, parent of a Great Dane
 
10/10   Excellent,
Best thing I ever did was get this insurance for my 3 Retrievers.....love you guys read more

Reviewed By: Sheila Morley, parent of a Labrador Retriever
 
8/10   Super friendly, slow to underwrite ,
My dog tore her ACL and had to have surgery. PetsplusUs didn't finish underwriting the claim until 8 weeks after the surgery date due to a lack of medical history (which I had to get for them). However, they did cover their portion and were very helpful and friendly when I did have any questions. read more

Reviewed By: Candace, parent of a Labrador Retriever
 
10/10   I'm so happy I have insurance ,
My German Shepard boy Apollo just recently had to have a knee surgery. He is recovering really well. Hopefully in 8 more weeks he will be running and enjoying summer. I am so happy I have insurance for both of my dogs. I would have had to wait to do his surgery if I didn't. I am very impressed with Pets Plus Us for the way our claim has been handled. I sure wasn't expecting them to actually phone me and ask… read more

Reviewed By: Shannon Kendall, parent of a German Shepherd
 


Review Pets Plus Us review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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