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Pets Plus Us


1115 North Service Road West, Unit 2
Oakville, Ontario L6M 2V9
phone: 800-364-8422
website: http://www.petsplusus.com

The latest entry into the Canadian pet insurance market, Pets Plus Us offers four plans: accident only, accident & illness more, accident & illness max and a stand-alone wellness package.
Customer Ratings
60 days 1 year Lifetime
Rating 1.0 8.6 9.6
Count 1 14 51
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Reviews of Pets Plus Us

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1/10   Extremely Long Reimbursement Times, 12/12/2016

Reviewed By: Camille, Recommend: N

Have had no problems, I've liked dealing with the company, they've covered all problems and been a stress reliever when it comes to getting good care for my pet. However I was just told to expect a 15-20 business day turnaround for a claim to be processed, which is ridiculous. Especially when other large competitors offer direct billing so you are never out of pocket. Would likely not insure another animal under this company for this reason.
Injury/Illness: skin problem   Breed: Great Dane
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Definitely the best choice in Pet Insurance, 11/8/2016

Reviewed By: Satisfied Customer, Recommend: Y

My dog was diagnosed with congestive heart failure at 1.5 yrs. His condition is terminal and it is EXTREMELY costly to provide him with all the medications and diagnostic care he needs to live a happy, normal life. Pets Plus Us has made it possible for us and our dog to enjoy what precious little time we have left together, without having to worry about financial constraints or having ANY added stress from claim issues. We had switched to Pets Plus Us insurance from another company because the rates were better and the coverage was more inclusive. I have to say that dealing with this company has been a PLEASURE!! I would absolutely recommend pets plus us to ALL pet owners. Their service is incredible, their staff is always friendly and helpful especially at the most emotional times. All my claims were paid with no questions asked and in a timely fashion. Even when there was a mix up with one of my submission they were available to help me work it out. When I call I am never placed on long holds and I have always been satisfied with the outcome. Forget everything you know about insurance, this company is different, they care about pets and their owners and it shows!!
Injury/Illness: Heart Failure   Breed: Doberman
Claim Amount: over $1000   Age of Pet: 1 - 8
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4/10   Save your money instead, 10/18/2016

Reviewed By: Richard, Recommend: N

My dog ingested something that cause her to vomit, have diarrhea and drool excessively all in the space of a couple hours. Took her to the emergency vet where problem was indicated as gastroenteritis- possible toxin. She received treatment and after a few hours were sent home two medication. Total bill was $718.
Vet submitted claim but PetsPlus claim they did not receive it so spend time running around to get copies of report, scan and email. When I received the results of my claim, they said condition was excluded from coverage.

My dog is only one year old and over the eight month period that we were covered by PetsPlus we paid $512 in premiums. I could have saved that money and also avoid the hassle. My health insurer Sunlife is easier to deal with than these guys. I am sure some owners with pets having catastrophic illness value the coverage but for most people I don't think it is worthwhile. Best just to open a special account and put aside some money for vet care.
Injury/Illness: gastritis/vomiting   Breed: Nova Scotia Duck Tolling Retriever
Claim Amount: $500 - $1000   Age of Pet: under a year
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10/10   Superior customer service and handling, 10/6/2016

Reviewed By: Rose Nadon and Murray Clifford, Recommend: Y

Firstly, we were very impressed with the structure of the coverage: age divided into 3 groups only, 4 clear plans, 3 deductible coverage choices - this was not complicated like other plans. We insured both our dogs. Second, our 1st claim was handled with compassion, professionalism and efficiency. While investigating our dog's torn cruciate replacement, 3 further major issues surfaced including a left nephrectomy, adrenalectomy and cystotomy, all needing to be done immediately. PetsPlusUs underwriters worked diligently and quickly to advise on exclusions and inclusions so we could move forward fast. Immediately upon receiving pathology results, they mailed reimbursement cheques and Melissa went through the details clearly and concisely by phone with us. For your info: we only paid 35% of all fees. We were not out of pocket for long and came away with a most satisfactory experience. The cruciate ligament surgery is next and they've already committed to full coverage. We recommend this company highly for their empathy, efficiency, competence and reaction time. Calls were always returned promptly, and with answers. This is the way to conduct business. Ten out of 10, for sure. Rose Nadon and Murray Clifford, British Columbia
Injury/Illness: bladder renal (kidney) adrenal gland and cruciate surgery   Breed: Keeshond
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   review, 9/30/2016

Reviewed By: Joel, Recommend: Y

Great service all around. My kitten is back to her hyper self and my claim was paid in under a week. So happy I got insurance for my new little buddy. Owl was only home for a few days after I adopted her when she became very sick. She had a gift insurance from the shelter she was adopted from and I'm so thankful she did. Two nights nights in the emergency hospital was very expensive. I have since bought an extended policy and am now a believer in the benefit of insurance. I never want to worry about being able to care for her again. Thanks for being there for us!
Injury/Illness: gastritis/vomiting enteritis/diarrhea   Breed: Domestic Shorthair
Claim Amount: over $1000   Age of Pet: under a year
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Read More Reviews...


Go To: petsplusus.com


Most Helpful Reviews


1/10   Extremely Long Reimbursement Times,
Have had no problems, I've liked dealing with the company, they've covered all problems and been a stress reliever when it comes to getting good care for my pet. However I was just told to expect a 15-20 business day turnaround for a claim to be processed, which is ridiculous. Especially when other large competitors offer direct billing so you are never out of pocket. Would likely not insure another… read more

Reviewed By: Camille, parent of a Great Dane
 
10/10   Definitely the best choice in Pet Insurance,
My dog was diagnosed with congestive heart failure at 1.5 yrs. His condition is terminal and it is EXTREMELY costly to provide him with all the medications and diagnostic care he needs to live a happy, normal life. Pets Plus Us has made it possible for us and our dog to enjoy what precious little time we have left together, without having to worry about financial constraints or having ANY added stress from… read more

Reviewed By: Satisfied Customer, parent of a Doberman
 
4/10   Save your money instead,
My dog ingested something that cause her to vomit, have diarrhea and drool excessively all in the space of a couple hours. Took her to the emergency vet where problem was indicated as gastroenteritis- possible toxin. She received treatment and after a few hours were sent home two medication. Total bill was $718. Vet submitted claim but PetsPlus claim they did not receive it so spend time running around to… read more

Reviewed By: Richard, parent of a Nova Scotia Duck Tolling Retriever
 
10/10   Superior customer service and handling,
Firstly, we were very impressed with the structure of the coverage: age divided into 3 groups only, 4 clear plans, 3 deductible coverage choices - this was not complicated like other plans. We insured both our dogs. Second, our 1st claim was handled with compassion, professionalism and efficiency. While investigating our dog's torn cruciate replacement, 3 further major issues surfaced including a left… read more

Reviewed By: Rose Nadon and Murray Clifford, parent of a Keeshond
 
10/10   review,
Great service all around. My kitten is back to her hyper self and my claim was paid in under a week. So happy I got insurance for my new little buddy. Owl was only home for a few days after I adopted her when she became very sick. She had a gift insurance from the shelter she was adopted from and I'm so thankful she did. Two nights nights in the emergency hospital was very expensive. I have since bought… read more

Reviewed By: Joel, parent of a Domestic Shorthair
 


Review Pets Plus Us review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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