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Petsecure
200-1200 Portage Avenue
Winnipeg, MB R3G 0T5
phone: (800) 268-1169
website: http://www.petsecure.com
claim form
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Petsecure is the largest pet insurance company in Canada, offering pet insurance in every province and territory.
They are no longer associated with the Petplan brand.
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Most Helpful Reviews of Petsecure .
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10/10 Grateful for Petsecure's generosity, 3/5/2010
Reviewed By: Romelda Morson, Recommend: Y
Petsecure was not my insurance company at the time my dog, Impulse, had a run-in with a stray and she tore her cruciate ligament, resulting in a major vet bill of close to $3000.
My pet health insurance company at the time was Pet Care (I mention their name because I believe it is important for anyone thinking of getting pet health insurance coverage for their pet to know the truth about how they handled our situation). I had been with them about 9 years, and had made only three claims throughout Impulse's life, all small claims totally only about $500 over her lifetime. They refused to pay out my claim for surgery because they said "Impulse was not hit by a car therefore she wouldn't be covered." They did so even after I asked them to reconsider and to review her lengthy client status with few claims. And they informed me by leaving a voicemail and also made sure to include instructions on how I could cancel my policy. After 9 years of being a loyal client they refused coverage via voicemail and left me cancellation instructions too. They didn't care about my dog, the financial position this put me in, or about whether I was their client or someone else's.
The previous year we had been through a hydro vault explosion at our apartment building where we evacuated with our dogs and basically our wallets and the clothes we were wearing - and we weren't allowed back in for almost two months. For almost a year we fought almost daily with our human insurance company to have our possessions replaced due to soot damage. Our human insurance company (The Personal) made our ordeal a nightmare long after the actual emergency was over, and certainly lived up to the stereotype of not caring and weaseling out of paying claims out.
We certainly didn't expect the same frustration and stress from our pet insurance company and were shocked when they refused Impulse her surgery coverage.
However, a close friend, who was a very satisfied Petsecure client, wrote to Petsecure and told them about Impulse's situation, my community volunteer work and recent dealings with human insurance. They asked Petsecure to help Impulse (in whatever way they could) to get her surgery. We received an email just before Christmas 2009 saying "Christmas was coming early for Impulse and that Petsecure would be happy to cover Impulse's surgery." Talk about shocking news and a great Christmas gift. The most shocking part was that were WEREN'T EVEN A Petsecure CLIENT and had never paid out a penny in premiums to them! They didn't know us from Adam. Their actions and agreeing to help us is virtually unheard of in the insurance world, human or four-legged!
Petsecure stepped up when my own insurance company simply discarded us as a client after 9 years. Pet Care didn't care about us one bit. But Petsecure did and they made sure we were all taken care of. We didn't even have to see the surgery invoice. They made arrangements directly with my vet to pay the bill in full. What a gift they gave us. Months later, Impulse is back on her feet almost as good as new and I am still shocked and grateful for Petsecure's generosity and continue to look for ways to pay it forward. This comment is one of those ways. Letting you know about the kindness and integrity of Petsecure.
Needless to say, I took my old insurance company's voicemail instructions for canceling my policy and followed them to the letter. I then immediately began the process of getting coverage for Impulse with Petsecure.
Impulse now has a policy all her own with Petsecure. She will be covered for $2500 per incident or illness per year, and her humans will have some peace of mind. Of course, her pre-existing heart murmur (or conditions resulting because of it) will not be covered, but that was expected.
What happened to us doesn't happen everyday - but unexpected things always do, and for when they do happen to your four-legged family member it can be devastating emotionally and financially - pet health insurance helps relieve the burden and provides financially security. For that security, I choose Petsecure.
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10/10 Best Insurance for your pet, 3/1/2010
Reviewed By: Laura, Recommend: Y
My Brittany Diesel is my whole world. I got Diesel at 7 weeks old and he came with a free Petsecure voucher. I ended up with my first emergency vet bill of over $700 within just a few weeks of brining Diesel home. Diesel is now 7 years old and I have spent over $27,000.00 on him, thankfully I have Petsecure, who reimbursed me more than half that amount. The reimbursements are done quickly and the staff is so friendly and helpful whenever I have had to call. Petsecure offers the most amazing coverage I have ever seen, some companies only cover accidental claims, but Petsecure covers so much more. Not only do they cover accidental and illnesses, they also cover annual exams, Spay or Neuter, Microchiping, Dew claw removal, Alternative therapies like chiropractic, acupuncture and homeopathic treatments, and even behaviour therapy, and that’s not all. I feel so bad when I hear about animals that have to be put down or surrendered because their vet bills costs are too high. I think all pet owners should have some kind of pet insurance for their animals, after all, they are a part of our family. Thank you Petsecure for always being there for me and Diesel.
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8/10 Wouldnt go without it, 2/20/2010
Reviewed By: Linda, Recommend: Y
I have insured my shep/samoyed x since she was 12 weeks as 1 year prior my mother in law had to euthanize her 11 month beautiful shep due to severe hip displasia, they could not afford the 12000 surgery. It has been a blessing to me, Hailey is now 12yrs old and has had numerous issues over the past 5 years. Both knees and 3 boughts with hepatitis - still working on the third. Not withstanding testing for spinal issues, mri to test for degenerative mylopothy (negative)on and on it goes right now. But, we are able to do everything we can to find out the proper way to treat her. I tell everyone i now or meet at the vet hospital that i wouldnt go without it. Takes the decision making out of the picture. Securican has alway supported our treatment choices and have never questions our decisions. I have never used any other company so as far as a rating go i have not comparison. I dont now if my rates are higher than others but i have no compaints about service.
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Most Recent Reviews
10/10 Grateful for Petsecure's generosity,
Petsecure was not my insurance company at the time my dog, Impulse, had a run-in with a stray and she tore her… read more
Added 3/5/2010 by: Romelda Morson
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10/10 Best Insurance for your pet,
My Brittany Diesel is my whole world. I got Diesel at 7 weeks old and he came with a free Petsecure voucher. … read more
Added 3/1/2010 by: Laura
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8/10 Wouldnt go without it,
I have insured my shep/samoyed x since she was 12 weeks as 1 year prior my mother in law had to euthanize her… read more
Added 2/20/2010 by: Linda
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1/10 Too many stipulations,
One thing after the other with Pet Secure as to why they cannot pay the entire claim. I have not even been… read more
Added 12/29/2009 by: pet security
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10/10 They Did What They Advertised They'd Do,
In August my 12 year old cat became infected with T. foetus, he was very ill for several weeks before the… read more
Added 10/16/2009 by: Victoria Conlin
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10/10 best thing I did for my dog,
Petsecure was there for us all the way when my twelve year old border collie-cross was diagnosed with a brain… read more
Added 9/10/2009 by: Marley's Mom
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7/10 Ok,
My German Shepherd is with Petsecure for over 2 years. He has been on the all inclusive plan since 8 weeks… read more
Added 9/3/2009 by: Shirley
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Reviews under previous brand
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