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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (855) 791-7387
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 8.0 8.1 7.9
Count 26 165 464
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Reviews of PetFirst

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10/10   PetFirrst Pet Insurance is outstanding; I love the, 2/15/2017

Reviewed By: Deanna C. Brand, Recommend: Y

My overall review of them is that I think they are wonderful. The only tip I have is that I'd suggest they help their clients stay on vets about necessary paperwork when claims are filled.
Injury/Illness: eye problem gastritis/vomiting   Breed: Domestic Shorthair
Claim Amount: $100 - $500   Age of Pet: under a year
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10/10   Couldn't be more satisfied, 2/14/2017

Reviewed By: Tony, Recommend: Y

For the record I have been a happy customer of PetFirst since 2007 when my 2 dogs were puppies. Last year one of my dogs developed chronic GI issues. In less than one year, I submitted nearly $5,000 in claims and PetFirst approved them all. The most recent claim was for an upper GI endoscopy that cost $2,057. Needless to say I couldn't be more satisfied knowing I can always count on PetFirst.
Injury/Illness: gastritis/vomiting enteritis/diarrhea   Breed: Havanese
Claim Amount: over $1000   Age of Pet: over 8 years
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9/10   claim viewer updates, 2/14/2017

Reviewed By: Holly Luechauer, Recommend: Y

I love PetFirst. They cover exactly what they say and will not try to scam you out of coverage, like some other companies.
However, I would like to see updates for claims received. I would like there to be more info on what was received. In some cases, I have sent in three claims at once and it would be beneficial to see which one has been received/processing.
Injury/Illness: skin problem   Breed: Yorkshire Terrier
Claim Amount: $100 - $500   Age of Pet: under a year
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10/10   I highly recommend PetFirst Insurance to a Pet Own, 1/20/2017

Reviewed By: Francine Gallegos, Recommend: Y

I have called Petfirst last week and spoke with Jay Tradeau who explained my concerns. He was very knowledgeable and made me feel relaxed and everything was going to be okay, at least Petfirst insurance policy.
Injury/Illness: Intervertebral Disc Disease   Breed: Chihuahua
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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9/10   Great customer service , 1/20/2017

Reviewed By: Deb, Recommend: Y

I would like to let you know how impressed I am with Lauri. She did a great job answering my questions and getting our insurance plan set up !
Injury/Illness: New coverage   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: under a year
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Read More Reviews...


Go To: petfirst.com


Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
 
10/10   PetFirrst Pet Insurance is outstanding; I love the,
My overall review of them is that I think they are wonderful. The only tip I have is that I'd suggest they help their clients stay on vets about necessary paperwork when claims are filled. read more

Reviewed By: Deanna C. Brand, parent of a Domestic Shorthair
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here