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One Quartermaster Court
Jeffersonville, IN 47130
phone: (855) 791-7387

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 8.4 8.1 7.9
Count 15 161 443
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Reviews of PetFirst

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10/10   great service, 12/23/2016

Reviewed By: frank skipper, Recommend: Y

Always good service
Injury/Illness: not sure   Breed: Cocker Spaniel
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Highly Recommended, 12/23/2016

Reviewed By: Aimee Jacobs, Recommend: Y

My rescue has been insured with PetFirst since I adopted him. We've filed a couple of claims, and I was reimbursed quickly both times. We've now adopted a puppy and wanted to insure him as well. I spoke with Sam in customer service, and he was so wonderful in helping me to pick a plan for the puppy, and giving me thorough information so I could decide if I wanted to move my older dog to a new plan as well. The transaction was smooth and fairly quick. I'm very happy with PetFirst and the products they offer.
Injury/Illness: pulled muscle in leg   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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4/10   Disappointing!, 12/22/2016

Reviewed By: Cindy, Recommend: N

My elderly dog was ill one night, so I took him to the vet's office the very next day. The vet recommended a thorough screening to rule out any serious illness. The bill was over $500. How much will I be reimbursed? NOTHING! I pay about $90 a month for this insurance, because I thought that it would give me peace of mind for situations like this. They even advertise that they assist with costs for illness. How misleading! Boy was I wrong! I am so upset and disappointed.
Injury/Illness: thyroid Stomach issues   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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5/10   Not good for California, 12/22/2016

Reviewed By: Catherine Senter, Recommend: N

The $1000 cap is really not sufficient in California with the crazy veterinary prices. I has exhausted that much in the diagnostic stage and had none left when the surgery recommendation came.
Better than nothing, but may be better off paying a little more to have more coverage.
Injury/Illness: bladder   Breed: Maltese
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Amazing and thankful., 12/22/2016

Reviewed By: Gina, Recommend: Y

PetFirst has always taken care of my family. Everyone on staff is caring and understanding that our animals are our family. My dog has had a few illnesses and has made it through each time. My husband and I could not have done it without PetFirst. We are thankful for your compassion towards our family.
Injury/Illness: back problem   Breed: Peek-a-poo
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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Most Helpful Reviews

10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
10/10   great service,
Always good service read more

Reviewed By: frank skipper, parent of a Cocker Spaniel

Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
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A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

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