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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (855) 791-7387
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 8.4 8.1 7.9
Count 20 161 481
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Reviews of PetFirst

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6/10   Not Very Clear, 3/19/2017

Reviewed By: Rachael , Recommend: Y

I click view my policy and it just says what the name of the policy is. So I go to the website and try to look at a breakdown and "search" Premier 1000 and there's zero search results.... I would like a little more autonomy to look things up online for my profile and not have to call every time I have a question.

Whenever my dog's health changes it would be nice to know exactly what is my policy is for because by the time I need to use the insurance, I will have forgotten what the customer service person said on the phone when I purchased the plan.

Otherwise, the claims get processed fast and the customer service people are nice on the phone.
Injury/Illness: Heart Murmur   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: under a year
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10/10   Thanks to PetFirst, Chex is active and pain-free!, 3/17/2017

Reviewed By: Rhonda Weiss, Recommend: Y

Chex is a young, athletic Catahoula. At only 10 months of age, Chex began to show signs of serious hip pain and was diagnosed with hip dysplasia. Thanks to PetFirst we were able to make the best possible choice for Chex to have a full recovery and a normal life by having hip replacement surgery. Two months post-surgery, Chex is once again active and now pain free! Thank you PetFirst for making this possible!
Injury/Illness: orthopedic   Breed: Catahoula Leopard
Claim Amount: over $1000   Age of Pet: under a year
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8/10   Fast and reliable, reasonable fees and conditions , 3/9/2017

Reviewed By: Charlotte , Recommend: Y

I have the 80% coverage plus the 250$ care plan. Filing a claim is easy and Pet First processing time is good (abt 2 weeks). Compared to other pet insurances their prices are reasonable and conditions are easy to access and to understand. I love the care plan be audit covers preventive are such as heartworm medication, annual vet exam and shots.
Injury/Illness: Emergency care after bite wound infection   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Welcome to petfirst, 3/9/2017

Reviewed By: Philip jones, Recommend: Y

Great company
Injury/Illness: eye problem   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Thanks to Vicky Heaps, 3/7/2017

Reviewed By: Doreen R., Recommend: Y

I just wanted to wish Claims Adjuster Vicky Heaps the very best as she leaves the Petfirst family. She was always caring and helpful, and she will be missed by many pet parents.
Injury/Illness: not sure   Breed: Bichon Frise
Claim Amount: under $100   Age of Pet: 1 - 8
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Read More Reviews...


Go To: petfirst.com


Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
 
6/10   Not Very Clear,
I click view my policy and it just says what the name of the policy is. So I go to the website and try to look at a breakdown and "search" Premier 1000 and there's zero search results.... I would like a little more autonomy to look things up online for my profile and not have to call every time I have a question. Whenever my dog's health changes it would be nice to know exactly what is my policy is for… read more

Reviewed By: Rachael , parent of a Mixed Breed
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here