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PetFirst


One Quartermaster Court
Jeffersonville, IN 47130
phone: (855) 791-7387
website: http://www.petfirst.com

PetFirst insures cats and dogs of all ages and breeds, offering customizable coverage in all 50 states.

The lifetime plan includes full coverage for hereditary. chronic and congenital conditions with no per-incident limits. Optional routine coverage is available on any plan.
Customer Ratings
60 days 1 year Lifetime
Rating 7.2 7.7 7.8
Count 39 169 534
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Reviews of PetFirst

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1/10   Claim Runaround, 6/19/2017

Reviewed By: Daniel Summers, Recommend: N

I have been trying to get a claim processed for the last two months. My statues will be running out soon! I keep getting the runaround on how my doctor is not filling out the claim form properly. My doctor wrote on the claim form what he did , what he diagnosed, what he charged. The claim gets kicked back twice saying its rejected because the doctor didn't put his notes in the claim form. Twice I had the doctor put all the information in and twice it was rejected for last of Dr. notes. Plus they wanted the last twelve months of Candy's history with the doctor. Well she hasn't been with this doctor for 12 months or 6 months or 4 months. This was her first time. But they rejected her claim because the doctor didn't put down her last 12 month history. What can I do??
Injury/Illness: dislocation of bone in hid leg.   Breed: Chihuahua
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Jill - Customer Service Representative, 6/19/2017

Reviewed By: Natalie, Recommend: Y

Jill is incredible kind, patient and knowledgeable about the product. She is truly interested in your pet and is a joy to talk to. She is the example of what great customer service is!
Injury/Illness: no claim   Breed: Mixed Breed dog
Claim Amount: under $100   Age of Pet: under a year
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10/10   great, 6/14/2017

Reviewed By: donna hoppe, Recommend: Y

we have not had to use pet first for anything catastrophic.but our experience has been great.we have had this insurance for over 20 yrs.nothing but prompt payments!
Injury/Illness: skin issues and inoculations   Breed: Golden Retriever
Claim Amount: $100 - $500   Age of Pet: over 8 years
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10/10   Poster child for pet insurance!, 6/13/2017

Reviewed By: Marlene LaGrone, Recommend: Y

I am extremely pleased with the service I have received from Nationwide Pet First Insurance. I got pet insurance a few years ago when my Rottie injested half of a dish towel. After a surprising, non-budgeted $231 I decided it was for the best. I have 2 Rotties (littermates) and did not want to have any more surprise expenses. It was the best thing that I could have done. I am extremely pleased with the service. My claims (and there have been many) have always been processed quickly and I generally receive 50 to 100% reimbursement. It has been a lifesaver and I have encouraged all pet owners that I know to get it as well.
Injury/Illness: eye problem skin problem   Breed: Rottweiler
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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1/10   Cancelation of Policy, 6/9/2017

Reviewed By: Mariano De Souza, Recommend: N

I took out Insurance on my dog and did not received the policy when I called and received policy I reviewed I was not happy with the terms was I called and canceled the policy I had found out that second installment was deducted from my credit card card, I was told that I had 14 days to review the policy so they can give me a portion of the 2nd installment. This alone tells me that this was a good decision to cancel my reason for cancelling is that when I read the policy you have to pay the Vet bills upfront and the submit the bills to the Ins co. the they would to review and then decide if to pay it and then the would 20% of the amount, I would rather open a savings account, and use it as the need arises
Injury/Illness: None   Breed: Shih Tzu
Claim Amount: under $100   Age of Pet: 1 - 8
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Read More Reviews...


Go To: petfirst.com


Most Helpful Reviews


10/10   The best insurance plan I've found for my clients.,
1. If you look at the ratings, the only one higher is PetPlan USA. Pet First has an excellent rating! 2. Routine care coverage is built into PetFirst. There is no routine care coverage for PetPlan. 3. Low premiums and deductibles are standard with Pet First. Rates do NOT go up with claim submission. PetPlan's monthly premium is twice as much as PetFirst. Yes, pre-existing conditions are excluded… read more

Reviewed By: Dr. Jen Emerson, Adel, Iowa
 
3/10   Read the Exclusions,
Based on the pretty good reviews here I was about to give PetFirst a try but thankfully read their exclusions prior to signing up. The most concerning exclusion is the second-to-last in their list and reads as follows: "Continuous coverage of chronic and long term conditions that manifest in a previous policy year". Which I understand to mean that if your pet were unlucky enough to be diagnosed with a… read more

Reviewed By: Melu
 
10/10   Certainly Worth the Money!,
My dog had several parasites as a puppy and it ended up costing us over 1000 dollars. Once he was better I set out to get some pet insurance for him. I read lots of reviews and decided on Pet First Insurance with Routine Care. I have had the policy for 6 months and have already gotten a lot more out of it than I have paid for it! They charge a 50 dollar deductible for illness or accident claims, but… read more

Reviewed By: Krista
 
10/10   A year with Brinkli...,
A year ago, I decided it was time to have my life turned upside down, so I found a wonderful golden retriever puppy, and thought, hmmm, pet insurance????? Well luckily I didn't go with my first thought,which was, do I really need pet insurance, and made the decision to go with Petfirst Healthcare. It has been one of the best ideas I have had. My wonderful golden, Brinkli, was very popular at the vet… read more

Reviewed By: ellen
 
1/10   Claim Runaround,
I have been trying to get a claim processed for the last two months. My statues will be running out soon! I keep getting the runaround on how my doctor is not filling out the claim form properly. My doctor wrote on the claim form what he did , what he diagnosed, what he charged. The claim gets kicked back twice saying its rejected because the doctor didn't put his notes in the claim form. Twice I had the… read more

Reviewed By: Daniel Summers, parent of a Chihuahua
 


Review PetFirst review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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