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Customer Reviews for Petsecure

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5/10   Read the Fine Print
I have had up to 6 pets insured and they have been good to me. However, the "up to 80%' payment should be more specifically "50% to 80%".They have a nice letter once your claims go too high which explains why they have to increase your co-payment to as much as 50%. This is false advertizement and even your review was duped into thinking the co-payment was 80% as most people probably think.
Injury/Illness: renal (kidney)   Breed: American Curl
Claim Amount: over $1000   Age of Pet: 1 - 8
Richard Merlo, 12/15/2016
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3/10   They pay less but we don't!
I just received an email from the company saying that after they did a 24 month review they are reducing their coverage from 80% to 50%. I called customer service and asked if I was being reduced because I was submitting claims and using the plan. They answered yes. Then I asked if it was true that I would not be getting a reduction in my premium. Again correct. I was told that in six months they would review it again and it may be changed again. I have had to switch companies before and now it looks like I will have to again which is too bad. For the most part they have not been unreasonable.
Injury/Illness: not sure   Breed: Shiloh Shepherd
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
Michelle, 12/8/2016
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1/10   I would NEVER Recommend this company
I am TOTALLY DISAPPOINTED in Petsecure and Western Financial Insurance and the way their "customer care" agent Rodney, has handled my call. After waiting a month, only to receive a notification *We regret we are unable to cover treatment for this condition as it is not covered by your policy...... I signed on after asking NUMEROUS times if the gastropexy would be considered preventative medicine and if it would be covered at the time of spaying. The agent at the time of sign up, assured me that if I signed on for the 4+ plan that it would indeed be covered. I have submitted five claims, and have not yet received any reimbursement. I am cancelling this insurance and will be pocketing the monies in an account for my pets future. This way I can police whether the funds are available or not and whether the treatment is "covered" or not, and I will not have to deal with the bureaucratic red tape only to find out, ooooops sorry your not covered. Think twice before signing up and surrendering your hard earned money. Ensure you have the voice recordings as well request everything in writing before you sign on the dotted line and allow them to determine what is or isn't considered preventative medicine and eligible for payment. I certainly wish I had, I would have at least half of the monies I am now out of pocket.
Injury/Illness: preventative medicine   Breed: Great Dane
Claim Amount: over $1000   Age of Pet: 1 - 8
Lynn MacKenzie, 11/22/2016
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10/10   Amazing
Petsecure has been amazing to deal with , its been almost 2 years and not once have we had an issue - claims are processed quickly and painless-I have a gentle giant that doesn't know his own strength that has needed a few stitches as well as a pretty serious CCL surgery and pet secure has not let me or my fur baby down! thank you! I have only had to call in once about a couple questions and it was the best customer service, so I am one very happy customer!
Injury/Illness: CCL Tear   Breed: Mixed Breed
Claim Amount: over $1000   Age of Pet: 1 - 8
Jackie Maxwell, 10/24/2016
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1/10   Bloodsuckers only out for the money.
This company should be outlawed. They try everything not to pay a claim. I have 3 dogs. One is very sick the other two are okay thank goodness. This company continually finds ways not to pay- increased premiums, increased co-pay, and increased deductible. They take forever to pay a claim, if they pay a claim. I've done the math. I would have been much better off to self-insure rather than give my hard earned money to these bloodsuckers. Stay away.
Injury/Illness: Cushings   Breed: Labradoodle
Claim Amount: over $1000   Age of Pet: over 8 years
Inno, 9/13/2016
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1/10   7-10 business days... More like 6weeks
This company is a joke, they advertise 7-10 days to pay a claim. Into week 6 with no update on the claim, just lots of excuses. Will cancel the policy once my claim gets paid
Injury/Illness: Suffered a fall   Breed: Domestic Shorthair
Claim Amount: $500 - $1000   Age of Pet: under a year
Justin, 8/27/2016
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2/10   Would not recommend
My dog had a growth removed from his nose May 18th. Our vet submitted paperwork the same day, which shows as being received on the petsecure website May 18 also.The bill was for 648.00. As of June 20th our claim is still "pending adjustment". I have talked to them twice and they have said they need to review our dog's medical records....this process is supposed to take 7-10 business days according to their site. Not the case....still waiting
Injury/Illness: Benign growth removal   Breed: Golden Retriever
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
Rebecca M., 6/21/2016
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7/10   Slow and need a push
I had a chocolate lab that developed diabetes and leg issues in the last two years of her life, she died at 10 last year. Claims were in the last two years. The vet advised me not to put in claims as they happened but compile and submit every few months before the 6 month cut off window as the company preferred less claim submissions. I did and had no refusals or threats to cancel. Overall I did not get back as much as the premiums cost me over 10 years and on a number of occasions I had to call and confirm they got my claim, they had, but it had been misplaced until I called :)
Injury/Illness: Diabetes and Limping   Breed: Labrador Retriever
Claim Amount: over $1000   Age of Pet: over 8 years
Woody, 6/8/2016
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Review Petsecure review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
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Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
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ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
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Time taken to handle claim
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