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Customer Reviews for 24 Pet Watch

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7/10   My dog is Pre Approved for Surgery this week
My 7 year old Golden Retriever needs surgery on both legs due to ruptured cruciate ligaments in both legs. Estimated cost around $8,000. So far, I have talked to the insurance representatives at least five times and each time they were very helpful. Do not understand the reviews of long telephone answer times as my calls were all taken within two to three minutes. The surgeon submitted the information required for Pre-Authorization and I received back the authorization within 24 hours by email And by the way, their new email portal allows you to submit claims on line without the vets signature--just upload the claim for with the paid bill. (I was a Purina customer before they sold to 24 PetWatch but never had a claim) I will say it has been my experience with insurance companies that some people do not submit all documents required and some do not read the terms of the policy until there is an occurrence and are mad that the illness is not covered but it was spelled out in the policy. This would definitely resolve some problems. That being said, my dogs first surgery is this Thursday and that will be the proof of the pudding if I get paid in a timely manner. I did note that i just got my insurance renewal and the premium tripled--not sure why as the renewal came before they knew my dog needed surgery. Maybe when he turned 7? The administrators also changed the underlying insurance company.
Injury/Illness: Ruptured cruciate ligaments   Breed: Golden Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
Joel, 3/13/2017
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5/10   Tripled rates at end of my dog's life.
I had pet insurance with this company for 13 years. They sold out to a different company and tripled my rate. My Lab is almost 14 years old. There's no way I'm paying triple what I have paid over 13 years. No more pet insurance for us! No other companies will cover a senior pet.
Injury/Illness: not sure   Breed: Labrador Retriever
Claim Amount: under $100   Age of Pet: over 8 years
Donna, 3/13/2017
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9/10   Fair and worth every penny
I have now had this insurance for my last two cats. Each had cancer, and this insurance allowed me to make the right decision. My last cat had cancer, thyroid, Upper Respiratory, kidney, and blood pressure problems. She was to the vet a lot. They covered it all as per the plan. I don't think about 15 years with them I have seen more then a few claims denied and they were usually paid once they got the correct paperwork. I have nothing but praise for them in that regard. I will say they take a few week to 1 1/2 months to pay me back, but that is not a problem. I can live with that are long as they do pay, and they do.
Injury/Illness: cancer renal (kidney) thyroid, upper respiratory, blood pressure   Breed: American Shorthair
Claim Amount: over $1000   Age of Pet: over 8 years
Gerry, 3/7/2017
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1/10   Premium increased 200% and billed w/o approval
I've had the policy since 2009 when it was Purina and it was great. Then it switched hands to 24PetWatch and since then they've become increasingly more difficult to deal with. The last thing that happened was that I just happen to see a $900+ charge on my credit card from them (the years before it was $200/yr, then $360 when they took over), no bill or anything. When I called they just kept telling me that I signed up for them to automatically charge me in 2014 (which I never did) and that they have my permission to charge my card. They just repeated the same thing to me and said there were no supervisors available for me to talk to. They wouldn't refund anything. Needless to say I cancelled my policy. That company is not an honest business.
Injury/Illness: Premium increased over 200% and billed without approval   Breed: Jack Russell Terrier
Claim Amount: $500 - $1000   Age of Pet: over 8 years
Tamara, 3/5/2017
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4/10   Doubled premiums
I have been a member with 24 hour pet watch since it was PurinaCare, over 6 years now, and I've never had a problem. Then in October they suddenly DOUBLED the price of my premium. I tried to change my policy, and they told me that I'd be changing mid-policy year, so changing policies would mean that any of my cat's previous issues would now be seen as pre-existing condition and potentially not be covered. I've loved this company for the last six years, but doubling premiums with little to no notice is just ridiculous. I've always thought it was a good value, so if they had to raise the rates gradually I would understand, but this is messed up. If you want to find a company you can stay with throughout your pet's life, this is apparently not it.
Injury/Illness: not sure   Breed: Domestic Shorthair
Claim Amount: under $100   Age of Pet: 1 - 8
Rachael, 3/4/2017
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9/10   Helped save our girl
24PetWatch helped us through a very lengthy illness which I'm happy to say our dog is almost fully recovered from. We've spent well over $10,000 and have received the exact amount back as expected, less deductible and copay. Their portal was initially challenging to navigate, but has overall made for a better claims experience.
Injury/Illness: Fungal infection   Breed: Labrador Mix
Claim Amount: over $1000   Age of Pet: 1 - 8
Kate, 3/3/2017
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1/10   Horrible company
My dog was insured with this company for 6 years. Every time I submitted a claim they asked for additional documentation and tried their best not to pay it. The communication is horrible. Finally, last November I received a letter saying my pets insurance would be "temporarily" cancelled because the state of Florida had not renewed their license and were still waiting for it, but that as soon as Florida approved them, my pet's insurance would be reinstated same as before. Well, I found out they were already approved by Florida and called them. They said they could insure my pet again but that his previous conditions would not be covered!!! Talk about crooks, cons, etc. etc. Just when my dog turns 10 and I need it, they decide they will not covered any pre-existing conditions. Don't deal with this company. It is the worse and you know that saying "you get what you pay for" it is 100% true in this case. They will do absolutely everything and anything not to pay a claim!! BEWARE!!! They make you work for it and if and when they pay because they have no choice, it takes 3-4 months!
Injury/Illness: not sure   Breed: Shetland Sheepdog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
Monica, 2/28/2017
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Review 24 Pet Watch review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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