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Figo Pet Insurance


540 N. Dearborn #10873
Chicago, IL 60610
phone: (844) 738-3446
website: http://www.figopetinsurance.com

Figo is a new pet insurance company based in Chicago. Very tech-focused, Figo offers a cloud-based tool to manage your pet's documents and pictures.
Customer Ratings
60 days 1 year Lifetime
Rating 8.6 7.9 8.7
Count 7 16 27
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Reviews of Figo

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7/10   Accidental ingestion is a pre-existing condition!, 3/2/2017

Reviewed By: BLawyered , Recommend: N

When I thought my puppy had swallowed a battery I contacted Figo to make sure I was covered and to ask some questions about the process. They informed me that if my puppy was inclined to eat non-food items, like getting into the garbage or swallowing a toy, then it is considered to be a pre-existing condition and they will not cover it. They also told me that they would only cover two instances of ingestion. And I have their best plan possible. Just an FYI.
Injury/Illness: not sure   Breed: Australian Shepherd
Claim Amount: under $100   Age of Pet: under a year
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10/10   figo all the way, 2/22/2017

Reviewed By: Jim, Recommend: Y

figo is the best pet insurance out door. Figo covers more for less. My dog had an acl surgery. a few months later the other knee had to be done. processed in 3 days. I started with preferred. with 5 months to go i only had 4 thousland left for coverage. I was able to up the coverage to ultimate for unlimited payout coverage. I recommend Figo to my vet and all my friends. Figo is a life saver.
Injury/Illness: surgery   Breed: German Shepherd
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Best, 2/9/2017

Reviewed By: Lisa Stauss, Recommend: Y

I have experience with VPI, PETSBEST, NationWide, Pet Plan USA
and I can honestly tell you I highly recommend Figo. highly recommend Figo.
This one Im very comfortable with.
The coverage is excellent. I have done lots of research on every pet insurance ins the USA.
This company has Outstanding customer service and quick payment.
If there is a concern, they will not hesitate to work with you unlike others mentioned above. I have turned in claims without problems.
They are a newer company located in Chicago.
I am a pet owner and do not work for this company. I would hesitate to trust the negative review mentioned above as sounds like a competitor.
Injury/Illness: injury   Breed: Shih Tzu
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Figo is the only pet insurance to consider, 2/9/2017

Reviewed By: jake , Recommend: Y

Figo is amazinng. The plans are easy to understand and follow. What I like about Figo is that plans offer easy to meet annual deductible, covers sickness, and injuries, less exclusions compared to other pet insurance companies, and very affordable. My dog is 5 years old, so I had to look for a pet insurance that was affordable and comprehensive. Figo was the one.
I filed a claim for upper respiratory infection.. Claim processed in less than 5 days. I texted if they needed anything from me prior, and they said they will call my vet if they need to. This was great because I did not have to do much. Thanks Figo. You made my life easy
Injury/Illness: skin problem   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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10/10   Best customer experience and amazing value, 2/8/2017

Reviewed By: David Chambers, Recommend: Y

Best customer experience and amazing value! With two cats, and knowing the history of pet health care costs through long experience, pet insurance seemed like a no-brainer. After reviewing the available options, the logical solution was to choose Figo. Why? Figo offers the most affordable and accessible plans. When you do the math, it makes good financial sense. More significantly though, as anyone who has ever filed an insurance claim knows, the claims process is usually not the most pleasant experience between a consumer and the insurer. But I have found that Figo has turned that notion on its head. Claims are incredibly easy to file, amazingly quick turnaround time is also a big plus. What really clinched it for me was the customer service reps. They are not only friendly, courteous and super helpful, some of them know oodles about pet health, all of which makes every call a great experience. I cannot find any reason to go back to the old insurance model, especially when I can do everything from my iPhone. (Too bad for the cats, we can't conduct their vet visits from an iPhone.)
Injury/Illness: ear problem   Breed: Mixed Breed cat
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Read More Reviews...


Go To: figo.com


Most Helpful Reviews


7/10   Accidental ingestion is a pre-existing condition!,
When I thought my puppy had swallowed a battery I contacted Figo to make sure I was covered and to ask some questions about the process. They informed me that if my puppy was inclined to eat non-food items, like getting into the garbage or swallowing a toy, then it is considered to be a pre-existing condition and they will not cover it. They also told me that they would only cover two instances of… read more

Reviewed By: BLawyered , parent of a Australian Shepherd
 
10/10   figo all the way,
figo is the best pet insurance out door. Figo covers more for less. My dog had an acl surgery. a few months later the other knee had to be done. processed in 3 days. I started with preferred. with 5 months to go i only had 4 thousland left for coverage. I was able to up the coverage to ultimate for unlimited payout coverage. I recommend Figo to my vet and all my friends. Figo is a life saver. read more

Reviewed By: Jim, parent of a German Shepherd
 
10/10   Best,
I have experience with VPI, PETSBEST, NationWide, Pet Plan USA and I can honestly tell you I highly recommend Figo. highly recommend Figo. This one Im very comfortable with. The coverage is excellent. I have done lots of research on every pet insurance ins the USA. This company has Outstanding customer service and quick payment. If there is a concern, they will not hesitate to work with you unlike… read more

Reviewed By: Lisa Stauss, parent of a Shih Tzu
 
10/10   Figo is the only pet insurance to consider,
Figo is amazinng. The plans are easy to understand and follow. What I like about Figo is that plans offer easy to meet annual deductible, covers sickness, and injuries, less exclusions compared to other pet insurance companies, and very affordable. My dog is 5 years old, so I had to look for a pet insurance that was affordable and comprehensive. Figo was the one. I filed a claim for upper respiratory… read more

Reviewed By: jake , parent of a Mixed Breed
 
10/10   Best customer experience and amazing value,
Best customer experience and amazing value! With two cats, and knowing the history of pet health care costs through long experience, pet insurance seemed like a no-brainer. After reviewing the available options, the logical solution was to choose Figo. Why? Figo offers the most affordable and accessible plans. When you do the math, it makes good financial sense. More significantly though, as anyone who has… read more

Reviewed By: David Chambers, parent of a Mixed Breed
 


Review Figo review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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