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Banfield Wellness Plans



8000 NE Tillamook
Portland, OR 97213-0998
phone: 800-838-6738
website: http://www.banfield.com


Banfield is not an insurance company, but a membership plan that offers wellness benefits. Members must go to Banfield pet hospitals, which are located within PetSmart stores throughout the United States.

There are several different plans available for dogs and cats, including one that includes a spay or neuter service. There is a one-time signup fee and monthly payments that start at $12.95.
Customer Ratings
60 days 1 year Lifetime
Rating 2.3 1.7 3.1
Count 6 48 377
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Reviews of Banfield

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1/10   banfield insurance a ripoff, 8/14/2017

Reviewed By: jojo, Recommend: N

having hard time ccancelling insurance. rep very inapt as to procedure
Injury/Illness: ripoff   Breed: Mixed Breed cat
Claim Amount: $100 - $500   Age of Pet: under a year
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9/10   wellness-not insurance , 8/2/2017

Reviewed By: joan , Recommend: Y

Be clear this is a wellness plan NOT insurance. Like preventive maintenance. I visited a Barfield pet hospital in SC and found the staff and vet to be very knowledgeable, friendly and genuinely concerned. Most of the reviews I've read are by people who don't understand this plan is wellness, like talking your child for a checkup and vaccinations. Please don't discredit a veterinarian because you don't understand this plan.
Injury/Illness: not sure   Breed: Domestic Shorthair
Claim Amount: under $100   Age of Pet: over 8 years
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1/10   They care about money more than your pey!!!, 7/9/2017

Reviewed By: Rae Blair, Recommend: N

My 6 year old beagle is sick and I called the Banfield Hospital on FM 1960 on Houston, Texas. When she asked if I had been there before I told her yes and when she pulled up my information I was told that they could not see her because I had a balance because I had cancelled the pet insurance that is such an expensive ripoff!! So I guess Banfield's policy is money first then your dog second. I am reading all of these other negative reviews about the pet insurance and I agree with all of them. When I told the girl I was going to share this on social media she just said OK...she could've cared less. I would never recommend Banfield to anyone
Injury/Illness: not sure   Breed: Beagle
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   Disappointed , 7/3/2017

Reviewed By: Ana , Recommend: N

Rip off, clueless vet, so disappointed!

I love my dog so much, she means the world to me and my family! So disappointed of Ban field, for the tremendously rip off, they saw me an innocent dog owner crying, and charged me $300 for a needle exam to see if my dogs tumors were cancer! The vet was clueless, called me a few days ago saying she simply didn't know and its inconclusive, also was not knowledgeable about the smytpoms of cancer! worst experience! Banfield midtown miami worst location!
Injury/Illness: cancer   Breed: Beagle
Claim Amount: $100 - $500   Age of Pet: over 8 years
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1/10   Bad mistake don't deal with Banfield, 6/30/2017

Reviewed By: Steve, Recommend: N

Don't go to Banfield
Injury/Illness: gastritis/vomiting Fur ball's, throwing up un-chewed food   Breed: American Shorthair
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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Most Helpful Reviews


1/10   banfield insurance a ripoff,
having hard time ccancelling insurance. rep very inapt as to procedure read more

Reviewed By: jojo, parent of a Mixed Breed
 
9/10   wellness-not insurance ,
Be clear this is a wellness plan NOT insurance. Like preventive maintenance. I visited a Barfield pet hospital in SC and found the staff and vet to be very knowledgeable, friendly and genuinely concerned. Most of the reviews I've read are by people who don't understand this plan is wellness, like talking your child for a checkup and vaccinations. Please don't discredit a veterinarian because you don't… read more

Reviewed By: joan , parent of a Domestic Shorthair
 
1/10   They care about money more than your pey!!!,
My 6 year old beagle is sick and I called the Banfield Hospital on FM 1960 on Houston, Texas. When she asked if I had been there before I told her yes and when she pulled up my information I was told that they could not see her because I had a balance because I had cancelled the pet insurance that is such an expensive ripoff!! So I guess Banfield's policy is money first then your dog second. I am reading… read more

Reviewed By: Rae Blair, parent of a Beagle
 
1/10   Disappointed ,
Rip off, clueless vet, so disappointed! I love my dog so much, she means the world to me and my family! So disappointed of Ban field, for the tremendously rip off, they saw me an innocent dog owner crying, and charged me $300 for a needle exam to see if my dogs tumors were cancer! The vet was clueless, called me a few days ago saying she simply didn't know and its inconclusive, also was not… read more

Reviewed By: Ana , parent of a Beagle
 
1/10   Bad mistake don't deal with Banfield,
Don't go to Banfield read more

Reviewed By: Steve, parent of a American Shorthair
 


Review Banfield review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here