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Banfield Wellness Plans
8000 NE Tillamook
PO Box 13998
Portland, OR 97213-0998
phone: 800-838-6738
website: http://www.banfield.net
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Banfield is not an insurance company, but a membership plan that offers wellness benefits.
Members must go to Banfield pet hospitals, which are located within PetSmart stores throughout the United States.
There are several different plans available for dogs and cats, including one that includes a spay or neuter
service. There is a one-time signup fee and monthly payments that start at $12.95.
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Most Helpful Reviews of Banfield .
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5/10 Not sure, 2/11/2010
Reviewed By: Lennie, Recommend: N
The staff at Banfield are great. I take my dog for routine wellness procedures every 6 months. They discovered my dog has high liver enzyme when she was 1 year old and put her on antibiotics. I took her back several times for re-testing. Results are inconsistent. Tests are expensive even though it is discounted. It is now 3 years and tests are still not clear. I cannot get another insurance because this may be a ground for "pre-existing condition." I feel I am stucked. If something gets wrong, I may not afford an expensive hospital service as this is not included in their service.
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1/10 You get what you pay for . . . ., 1/30/2010
Reviewed By: Jen, Fair Lakes, Virginia, Recommend: N
I thought the Banfield Wellness plan was a fantastic idea when I first learned about them shortly after bringing home my new 12 week young pup. I signed the one-year contract. My pup was having what appeared to be recurring UTIs. I dropped her off to get a urinalysis for the UTi. When I returned at the end of the day to pick her up, they told me, with a cheerful smile, that her fecal test was just fine. I asked about the urinalysis. Their faces went blank. I reminded them why I dropped her off. The doctor came out with a dish, and lightheartedly told me they forgot to do it (this actually happened twice) and asked me to take her outside to collect her urine?!?! They couldn't pinpoint the cause of her "UTI" (there were no crystals in her urine) and chalked it up to a food allergy. They gave an antibiotic, and put her on prescription adult food. I took her back after 4 weeks, at which point she was 5 months. Same problem, they drew the same conclusions, gave her more antibiotics, and a more restirctive diet. Between 3-5 months, my Boxer mix gained less than 5 pounds (~27-30 lbs). As soon as I left that appointment, I called my previous vet and scheduled an appointment. They were appalled my puppy was put on such a restrictive diet, let alone to massive amounts of antibiotics they kept giving her. They made the proper diagnosis. Additionally, they wanted to spay her much earlier than she needed because they thought spaying her would help resolve the "UTI" issues she was having. I would highly recommend to anyone considering Banfield to look elsewhere.
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2/10 Robotic Service, 1/7/2010
Reviewed By: Alexander, Recommend: N
Cookie Cutter would be a good way to describe how I feel about the Banfield in Daly City, CA.
Service is slow, robotic and systematic to a point where you simply shrug it off, and think to yourself, "could there be any better?"
I suppose I'm getting the pet's health concerns taken care of, but at the same time, I feel its mainly bodies filling up spaces with no real intention of the welfare of your pets.
I'm desperately trying to find a better wellness plan for my dogs.
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Most Recent Reviews
5/10 Not sure,
The staff at Banfield are great. I take my dog for routine wellness procedures every 6 months. They discovered… read more
Added 2/11/2010 by: Lennie
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1/10 You get what you pay for . . . .,
I thought the Banfield Wellness plan was a fantastic idea when I first learned about them shortly after… read more
Added 1/30/2010 by: Jen, Fair Lakes, Virginia
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2/10 Robotic Service,
Cookie Cutter would be a good way to describe how I feel about the Banfield in Daly City, CA.
Service is… read more
Added 1/7/2010 by: Alexander
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2/10 Uncaring Banfield,
Two months ago my cat Abby past away-I had called Banfield and asked for the doctor to call me-I was told she… read more
Added 1/2/2010 by: deborah dotts
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9/10 Remember: Not an insurance policy,
Banfield's Wellness plans are not insurance but rather a monthly incremental pay for the check ups and exams a… read more
Added 12/11/2009 by:
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3/10 Corporate driven,
Cookie cutter approach to healthcare. The vets are told what to do by computer and often unnecessary costly… read more
Added 12/9/2009 by:
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