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Embrace Pet Insurance


4530 Richmond Street
Cleveland, OH 44128
phone: 800-511-9172
website: http://www.embracepetinsurance.com
claim form

Embrace offers accident and illness coverage in all 50 states and DC. Policies provide coverage for hereditary, genetic and congenital conditions and can be customized to fit all budgets and needs.

Embrace also offers an optional Wellness Rewards program to cover everyday veterinary care.

Embrace asks every claimant to review her Embrace experience using a link to this website, whether she was reimbursed a large or a small amount, or nothing at all. Embrace never has and never will pay for reviews.
Customer Ratings
60 days 1 year Lifetime
Rating 9.3 9.4 9.2
Count 88 1011 6101
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Reviews of Embrace

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10/10   I am extremely pleased with Embrace insurance!, 5/20/2017

Reviewed By: Patricia Maggard, Recommend: Y

Staff is always pleasant to talk to and extremely helpful in a answering questions. Claims are processed fast, the turn around time usually a week or so.
Injury/Illness: ear problem   Breed: Shar-pei
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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8/10   Great Turnaround Time, 5/20/2017

Reviewed By: K. Coleman, Recommend: Y

Very pleased with Embrace
Injury/Illness: Allergies   Breed: Yorkshire Terrier
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Embrace Has Been Good To Me and My 7 pets, 5/19/2017

Reviewed By: Kate Coolidge, Recommend: Y

I really can't say enough about what a wonderful company Embrace is. Everytime I've called I have spoken with the kindest, most compassionate representatives who are so sincere . I love how Embrace communicates as well. The company always updates and follows up on claims in a very prompt manner. They have never turned down a claim I've had and pay the claim very quickly. I will never go with another company.
Injury/Illness: ACL Injury   Breed: Yorkshire Terrier
Claim Amount: over $1000   Age of Pet: over 8 years
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10/10   Feels like working with a friend!, 5/19/2017

Reviewed By: Stacy , Recommend: Y

I have to say that the overall experience with Embrace is like working with a friend. Everyone that I have spoke or emailed to was friendly and very helpful!

Processing claims were super easy and were paid out fast.

I totally recommend embrace to everyone who loves their pets and what only the best for them!!
Injury/Illness: Nail problems   Breed: Boxer
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Embrace is fantastic!, 5/19/2017

Reviewed By: Stephanie, Recommend: Y

I could not have imagined a better experience with a pet insurance company. Their customer service is fantastic; easy to reach via phone and prompt processing of claims. I highly recommend this Pet Insurance to all of my friends and family.
Injury/Illness: Wellness Claim - Annual Vaccinations   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Read More Reviews...


Go To: embracepetinsurance.com


Most Helpful Reviews


10/10   More coverage than anyone else out there!,
This is my first go round with pet insurance, and I got into it a little late in the game (after my dog was already having some health issues). Embrace was the ONLY pet insurance company I could find that would even consider covering a pre-existing condition if it was considered curable. I find that when I submit claims, they are processed within about 2 weeks, and I find that instead of finding reasons… read more

Reviewed By: Rachelle Dodson, parent of a Mixed Breed
 
8/10   Good reimbursements,
I am in the health insurance business - but on the people side. When choosing a pet insurance, I did NOT want a scheduled plan such as VPI has. This type of plan pays a VERY small amount on what is typically a MUCH higher claim amount. The type of plan you want is the type of plan that Embrace offers - deductible and coinsurance based on the BILLED amount. My bluetick coonhound Georgie who is only 3… read more

Reviewed By: Patty Hook, parent of a Bluetick Coonhound
 
9/10   Great customer service,
This is my first experience with Pet Insurance, and so far, I'm very pleased. They don't have the integrated website features that other companies have, but this is more than made up for with the very responsive customer service. Claims are processed fairly and in a very timely manner. I recommend Embrace to anyone looking for a pet insurance company. Unfortunately Embrace isn't licensed by the state of… read more

Reviewed By: Daniel, parent of a Mixed Breed
 
10/10   Simply the BEST!!!,
Previously we had other health insurance for our dogs. The few times we had to make a claim, we were always diappointed - where did these figures come from? How can they pay us so little? When our new Rottweiler puppy was about to join our family, I really searched for pet insurance. They all seemed the same as what we had already experienced and then I read about Embrace. The notion of actually… read more

Reviewed By: Rochelle Himes
 
9/10   Great Coverage, Decent reimbursement Time,
Iíve had Embrace Pet Insurance for just over a year. I have 2 of my pets insured, about to insure a 3rd. Over all, the company is great! They have awesome customer service, have never had an issue with coverage, and although pricier than others, I find it to cover more than other companies. Their wellness coverage is great, especially the new $400 planÖ perfect plan to be able to get annual vaccines and… read more

Reviewed By: Mommy of 3, parent of a Mixed Breed
 


Review Embrace review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

We have zero tolerance for fake reviews!

A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

While we support your efforts to encourage honest feedback from customers, we encourage you to submit information here